Margaret Springer
Hollywood,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Beauty Salon Owner
Mags Barber and Beauty Salon
Costa Mesa, California
11.2023 - Current
- Trained and mentored new employees on salon procedures and customer service.
- Oversaw inventory management for beauty products and supplies.
- Ensured compliance with health regulations and safety standards in the salon.
- Built strong relationships with clients to enhance customer satisfaction.
Salon Receptionist
Jina Beauty Salon
Costa Mesa, California
02.2021 - 09.2023
- Greeted clients warmly and managed front desk operations efficiently.
- Answered phone calls and addressed client inquiries with professionalism and accuracy.
- Coordinated with stylists to ensure timely client check-ins and smooth transitions.
- Processed payments and handled cash transactions accurately during checkout.
- Promoted salon services and products to enhance client experience and satisfaction.
Customer Service Cashier
Macy's
Costa Mesa, California
07.2018 - 02.2020
- Processed customer transactions accurately and efficiently at high-volume retail location.
- Maintained clean and organized checkout area to enhance customer experience.
- Collaborated with team members to manage busy periods effectively and smoothly.
- Greeted customers and provided friendly customer service.
Gate Agent
MGS
Atlanta, Georgia
03.2017 - 05.2018
- Checked passenger identification and boarding passes at gate.
- Assisted passengers with luggage and special requests.
- Managed gate operations and communicated flight updates.
- Resolved passenger issues and provided excellent customer service.
Skills
- Customer relationship management
- Data entry
- Time management
- Conflict resolution
- Team collaboration
Certification
- License Cosmetologist
- License Phlebotomist
- License Barber
Timeline
Beauty Salon Owner
Mags Barber and Beauty Salon
11.2023 - Current
Salon Receptionist
Jina Beauty Salon
02.2021 - 09.2023
Customer Service Cashier
Macy's
07.2018 - 02.2020
Gate Agent
MGS
03.2017 - 05.2018