Margaret Stoddard
Lima
Summary
Dynamic team trainer with expertise in staff training, customer service, and compliance. Developed impactful training programs resulting in enhanced operational efficiency and improved guest satisfaction.
Overview
4
4
years of professional experience
Work History
Team Trainer
Arby's
Lima, OH
11.2022 - Current
- Developed and delivered training programs for new team members, enhancing operational efficiency.
- Mentored staff on customer service techniques, improving guest satisfaction ratings.
- Implemented best practices in food safety and sanitation, ensuring compliance with health standards.
- opening and preparing the store for the day
- Trained other employees in customer service, food safety, and performance requirements.
Brand Ambassador
American Eagle Outfitters, Inc
Lima, OH
04.2022 - 10.2022
- Developed brand awareness through engaging interactions with customers and promoting product features.
- Cultivated strong relationships with customers, enhancing loyalty and driving repeat business.
- Collaborated with team members to execute promotional events, increasing foot traffic and sales.
- Provided product knowledge training to new hires, improving overall team performance and customer service standards.
- Monitored inventory levels and communicated restock needs to maintain product availability for customers.
- Helped customers find clothing that made them feel confident
Education
Health Care Administration
University of Northwestern Ohio
Lima, OHAssociate of Applied Science - Nursing
James A Rhodes State College
Lima, OH12.2027
Certificate - BLS
James A Rhodes State College
Lima, OH11.2025
Certificate - Certified Nurses Aid
Vantage Career Center
Van Wert, OH07.2025
Skills
- Compliance requirements
- Task delegation
- Staff training
- Employee presentations
- New employee training
- Motivation techniques
- Cross-training skills
- Cross-training
- Customer service
- Multitasking and organization
Timeline
Team Trainer
Arby's
11.2022 - Current
Brand Ambassador
American Eagle Outfitters, Inc
04.2022 - 10.2022
Health Care Administration
University of Northwestern Ohio
Associate of Applied Science - Nursing
James A Rhodes State College
Certificate - BLS
James A Rhodes State College
Certificate - Certified Nurses Aid
Vantage Career Center