Margaret Streavel
Dayton,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Computer industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
33
33
years of professional experience
Work History
Customer Service Representative
International Business Machines, IBM
Houston, TX
10.1982 - 05.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Radar Technician
US Army
South Korea, Fort Gordon Ga, GA
03.1978 - 05.1979
- Repaired AC/DC circuits, digital and fiber optic circuits, power supplies, and servo systems.
- Updated documentation such as technical manuals and equipment maintenance records.
- Adjusted equipment and system filters to mitigate biological and environmental impacts on acoustic data.
- Repaired and tested navigation systems, radar switchboards and repeaters, and Tactical Air Navigation (TACAN) systems.
Education
Associate of Science - Electronics Technology
San Jacinto College District
Pasadena, TX05.1987
Skills
- Courteous with Strong Service Mindset
- Upselling Products and Services
- Customer Account Management
- Interpretation and Translation Services
- Responding to Difficult Customers
- Customer Data Confidentiality
- Understanding Customer Needs
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Answering Customer Questions
- Time Management
- Customer Service and Assistance
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Received several Top Awards within the IBM Community
Timeline
Customer Service Representative
International Business Machines, IBM
10.1982 - 05.2014
Radar Technician
US Army
03.1978 - 05.1979
Associate of Science - Electronics Technology
San Jacinto College District
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