Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Margaret Surma

Pflugerville

Summary

Experienced Case Manager skilled in client assessment and service planning. Proven ability to develop individualized service plans and conduct thorough legal research, ensuring effective support for clients.

Overview

14
14
years of professional experience

Work History

Case Manager

Department of Family and Protective Services
Austin
02.2014 - Current
  • Assessed client needs through comprehensive interviews and evaluations.
  • Developed individualized service plans to address client challenges.
  • Complete reports regarding case related statistics.
  • Complete reports to be provided to the District Court regarding the status of cases and the safety and well-being of clients.

Paralegal

Texas Disability Services
Austin
03.2012 - 01.2014
  • Conducted legal research to support case preparation and documentation.
  • Assisted attorneys with drafting legal documents and correspondence for clients.
  • Data entry of client information.

Education

Bachelor of Science - Criminal Justice

Texas State University
San Marcos, TX
05-2013

Skills

  • Client assessment
  • Service planning
  • Case documentation
  • Legal research
  • Report writing
  • Crisis intervention
  • Data Entry

Accomplishments

  • Caseworker of the year 2022
  • Mentor of the Month May 2023
  • Certified in Motivational Interviewing

Timeline

Case Manager

Department of Family and Protective Services
02.2014 - Current

Paralegal

Texas Disability Services
03.2012 - 01.2014

Bachelor of Science - Criminal Justice

Texas State University
Margaret Surma