Margaret Tonga

Delta Airlines Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Fluent in English and Spanish and a hunger to continue to learn and grow.

SLC Delta Grassroots Safety Cultural Team

• Collaborated with an exclusive team in creating station projects to enhance the safety culture in Salt Lake City.
• Practiced safety-conscious behaviors in all operational processes and procedures.
• Maintained a positive optimistic attitude while working amongst colleagues and local leadership.