Summary
Overview
Work History
Skills
Certification
Timeline
Generic

MARGARET WALSH

Daytona Beach,FL

Summary

Dynamic leader and adept communicator with a proven track record at FDNY, enhancing operational efficiency and supervising emergency medical dispatch. Excelled in workforce scheduling and operations management, significantly improving response times. Skilled in CPR instruction and adept at fostering team productivity and coordination. Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Frontline Member Associate

Sam's Club
Daytona Beach, FLORIDA
10.2024 - Current
  • Assisted customers with price checks and addressing other inquiries.
  • Processed payments accurately and efficiently using Point of Sale System.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Maintained an orderly work environment by cleaning up spills, straightening shelves, disposing trash.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Accepted payments via cash, card, and check.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Greeted each guest warmly, offered assistance and provided information about operations and personnel.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Communcations Center/Transportation Dispatcher

Jamaica Hospital Medical Center
Queens, NY
02.2019 - 11.2023
  • Monitored personnel or equipment locations and utilization to coordinate dispatch, emergencies, and discharges.
  • Recorded and maintained files or records of supervisor requests, work, or services performed.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Coordinated dispatch of ambulances, equipment, and service vehicles using communication devices.
  • Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
  • Dispatched ambulances to meet daily pickup needs for patients being discharged. Dispatched emergency units to calls.
  • Maintained accurate records of daily activities including dispatches, driver logs and other pertinent information.
  • Coordinated daily dispatch operations for a fleet of six vehicles, ensuring timely drop-offs and pickups.
  • Prepared detailed reports on daily operations, including STAT transfers, mileage, distance, and accurate times.

Lieutenant

FDNY
Brooklyn, NY
01.2007 - 04.2017
  • Quick learner
  • Results-oriented
  • Resource Coordinator Center
  • Emergency Medical Dispatching
  • Assignment Receiving Dispatcher
  • Communicated with supervisors regarding any issues that occurred while on duty
  • Supervised the Afternoon shift in Emergency Medical Dispatch with numerous personnel, daily logs and direct reports
  • Acted as first responder for medical emergencies, included incoming calls and code red situations
  • Assisted with the input of proper locations
  • Interacted with callers and other agencies, to facilitate an appropriate resource response
  • Evaluated operational records and made scheduling adjustments to maximize efficiency
  • Monitored attendance and productivity for employees by keeping accurate records and making sure they were updated daily
  • Citytime, payroll, Workforce Scheduling, daily scheduling of Dispatchers

Emergency Medical/ Assignment Receiving Dispatcher

FDNY
Bronx, NY
  • Monitored switchboard and dispatched emergency services
  • Handled emergency phone calls and obtained pertinent information in a calm and composed manner
  • Entered information on computerized systems to verify locations and notify nearest responders
  • Maintained and updated crucial and confidential information including phone numbers and addresses
  • Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police

Skills

  • Supervising Emergency Medical Dispatch
  • Operations management
  • CPR Instructor
  • Excellent communication
  • File/records maintenance
  • Workforce scheduling
  • Operational efficiency
  • Scheduling and coordination

Certification

  • Lieutenant
  • Emergency Medical Technician
  • Resource Coordination Center
  • Emergency Medical Dispatcher
  • Assignment Receiving Dispatcher
  • Previous CPR Instructor

Timeline

Frontline Member Associate

Sam's Club
10.2024 - Current

Communcations Center/Transportation Dispatcher

Jamaica Hospital Medical Center
02.2019 - 11.2023

Lieutenant

FDNY
01.2007 - 04.2017

Emergency Medical/ Assignment Receiving Dispatcher

FDNY
  • Lieutenant
  • Emergency Medical Technician
  • Resource Coordination Center
  • Emergency Medical Dispatcher
  • Assignment Receiving Dispatcher
  • Previous CPR Instructor

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MARGARET WALSH