Margaret Weaver
Branson,MO
Summary
Dynamic and dedicated professional with experience at M&W Market, excelling in customer service and POS system proficiency. I demonstrated patience and empathy while resolving customer complaints, and enhancing loyalty and satisfaction. I have proven my ability to maintain cleanliness and organization, ensuring a welcoming environment that fosters positive experiences.
Overview
3
3
years of professional experience
Work History
Grocery Store Cashier/Stocker
M&W Market
05.2024 - 09.2024
- Managed cash register accurately
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
- Communicated effectively with coworkers to foster strong teamwork within the cashier department.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
House Cleaner
Jeanne's Cleaning and Houshold Services
06.2022 - 09.2023
- Cleaned a variety of residential and rental homes, such as vacation rentals and Air B&B's.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Rotated linens in storerooms and replenished when supplies ran low.
- Ran Errands, including picking up laundry and supplies to restock homes.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
Waitress
Three Mile Cafe
07.2021 - 04.2022
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Science - Biology
BYUI
Rexburg, ID07-2027
Skills
- POS system proficiency
- Cleanliness and organization
- Patience and empathy
- Workplace safety
- Stocking shelves
- Removing defective products
- Customer service
Timeline
Grocery Store Cashier/Stocker
M&W Market
05.2024 - 09.2024
House Cleaner
Jeanne's Cleaning and Houshold Services
06.2022 - 09.2023
Waitress
Three Mile Cafe
07.2021 - 04.2022
Bachelor of Science - Biology
BYUI
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