Desired Job Title
Customer Success SpecialistAccount ManagerHR GeneralistWork Type
Full TimeLocation Preference
RemoteHybridLocation: Las Cruces, NM, USLas Cruces, NM
Open to relocation: No
Open To Work
Margaret Welliver
Las Cruces,NM
Work Preference
Summary
Results-driven professional with substantial expertise in customer relationship management and support. Skilled at identifying and addressing customer needs to deliver tailored solutions that enhance satisfaction and loyalty. Known for exceptional team collaboration and adaptability to shifting priorities, ensuring consistent achievement of goals.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Humanities Instructor
Explore Academy Las Cruces
Las Cruces, NM
07.2024 - Current
- Managed a portfolio of 100+ learners, building strong relationships to support engagement and long-term success.
- Onboarded students into structured learning systems, clearly communicating expectations, processes, and goals.
- Monitored individual progress, documented performance data, and adjusted support strategies to improve outcomes.
- Collaborated with colleagues and families to resolve challenges and ensure positive experiences.
- Designed engaging materials that improved understanding and retention of complex information.
Science Instructor
West Middle School
Ponca City, OK
08.2023 - 05.2024
- Provided ongoing support to diverse learners, identifying barriers to success and implementing solutions.
- Analyzed performance data to proactively intervene and improve engagement and comprehension.
- Mentored a new team member in processes, planning, and best practices.
English Language Arts Instructor
West Middle School
Ponca City, OK
08.2022 - 05.2023
- Guided learners through multi-step growth processes using coaching, feedback, and consistent communication.
- Partnered with team members to align strategies and improve overall user (student) experience.
Geography Instructor
West Middle School
Ponca City, OK
08.2020 - 05.2022
- Maintained consistent communication with learners and families during transitions between in-person and remote environments.
- Ensured continuity of service and access to materials through digital organization and documentation.
Long-Term Substitute Instructor
Stillwater Middle School
Stillwater, OK
08.2019 - 05.2020
- Stepped into multiple roles with minimal onboarding time, quickly building rapport and maintaining continuity of service.
- Adapted communication and materials for both in-person and remote environments during COVID transitions.
Education
M.A. - Reading Intervention
Grand Canyon University
Phoenix, AZM.Ed. - Secondary Education
Grand Canyon University
Phoenix, AZB.A. - Government (Legal Studies)
Grand Canyon University
Phoenix, AZSkills
- Customer Onboarding & Support
- Relationship Management & Retention
- Consultative Communication
- Progress Monitoring & Documentation
- Cross-Functional Collaboration
- Training & Education
- Problem Solving & Conflict Resolution
- Time & Priority Management
- LMS, Google Workspace, Microsoft Office
- Cultural awareness
- Critical thinking
- Task prioritization
- Conflict resolution
- Professional telephone demeanor
- Data collection
Certification
New Mexico Level II Professional License — Language Arts, Reading, Social Studies
Timeline
Humanities Instructor
Explore Academy Las Cruces
07.2024 - Current
Science Instructor
West Middle School
08.2023 - 05.2024
English Language Arts Instructor
West Middle School
08.2022 - 05.2023
Geography Instructor
West Middle School
08.2020 - 05.2022
Long-Term Substitute Instructor
Stillwater Middle School
08.2019 - 05.2020
B.A. - Government (Legal Studies)
Grand Canyon University
M.Ed. - Secondary Education
Grand Canyon University
M.A. - Reading Intervention
Grand Canyon University