Margaret White
Olivet,MI
Summary
Detail-oriented Pharmacy Technician skilled in medication dispensing, inventory control, and operating pharmacy management software. Proven ability to collaborate effectively with team members and deliver exceptional customer service, ensuring patient satisfaction and adherence to safety regulations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Licensed Pharmacy Technician
Grace Health
Battle Creek, MI
01.2025 - Current
- Processed and dispensed medications accurately in accordance with prescriptions.
- Verified prescription information for accuracy and completeness prior to distribution.
- Educated patients on medication usage, side effects, and storage requirements.
- Operated pharmacy management software for prescription tracking and record-keeping.
- Delivered exceptional customer service while addressing patient inquiries effectively.
- Delivered exceptional customer service by addressing patient inquiries in a timely and professional manner, fostering lasting relationships with clientele.
- Maintained a clean and organized workspace that promoted efficiency while prioritizing patient confidentiality requirements per HIPAA guidelines.
Customer Service Representative
Home Deopt
Novi, MI
01.2022 - 01.2025
- Assisted in managing customer complaints, ensuring timely resolutions and satisfaction.
- Responded to customer inquiries, providing accurate product information and solutions.
- Educated customers on product features, enhancing their shopping experience and loyalty.
- Processed transactions efficiently using POS systems, maintaining accuracy in cash handling.
- Trained new staff on customer service protocols and company policies, fostering a knowledgeable team environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Certified Pharmacy Technician -
Everest Institute
Detroit, MIHigh School Diploma -
Harrison High School
Farmington Hills05-2003
Skills
- HIPAA compliance
- Medication packaging
- Labeling accuracy
- Medication dispensing
- Insurance verification
- Drug inventory control
- Insurance billing
- Problem-solving skills
- Team collaboration
- Customer service
Certification
- CPhT - Certified Pharmacy Technician
- Licensed in the state of Michigan for Pharmacy Technician
Timeline
Licensed Pharmacy Technician
Grace Health
01.2025 - Current
Customer Service Representative
Home Deopt
01.2022 - 01.2025
Certified Pharmacy Technician -
Everest Institute
High School Diploma -
Harrison High School