Mary Margaret Williams
New Albany,MS
Overview
6
6
years of professional experience
Work History
Customer Service Representative
R&B Furniture
New Albany, MS
08.2018 - 12.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Pharmacy Technician
Super Saver Drugs
New Albany, MS
02.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
Education
Diploma - General Studies
New Albany High School
New Albany, MS05.2013
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
- Medication Dispensing
- Patient confidentiality
- Prescription Filling
- Insurance Verification
- Pharmacology knowledge
- HIPAA
- Drug safety
- Pharmaceutical Calculations
- Processing payments
Timeline
Pharmacy Technician
Super Saver Drugs
02.2022 - Current
Customer Service Representative
R&B Furniture
08.2018 - 12.2021
Diploma - General Studies
New Albany High School