Margaret Wilson
Columbia,SC
Summary
Adept Case Management Associate with a proven track record at Sedgwick, enhancing organizational efficiency and patient satisfaction. Leveraged data entry proficiency and exceptional patient communication to streamline processes and foster care planning. Demonstrated client advocacy and professional boundaries, contributing to significant team support and process improvements.
Overview
5
5
years of professional experience
Work History
Case Management Associate
Sedgwick
Remote
09.2023 - Current
- Contributed to organizational growth by actively participating in team meetings and offering input on process improvements.
- Streamlined case management processes for increased efficiency and better resource allocation.
- Collaborated with interdisciplinary teams to optimize care delivery and patient progress.
- Managed caseloads effectively, ensuring timely updates and documentation of all case activities.
- Supported the case management team by providing backup coverage and assistance during periods of high caseloads or staff shortages.
- Improved patient satisfaction through consistent communication, support, and advocacy.
Barista
Starbucks
Columbia, SC
04.2023 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Server
Empire Pizza Newport
Rock Hill, SC
05.2022 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Sales Associate
Bush N Vine
York, SC
03.2019 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Arts - Public Health
University of South Carolina - Columbia
Columbia, SC05.2024
Skills
- Professional boundaries
- Client Advocacy
- Data entry proficiency
- Care Planning
- Patient Communication
Timeline
Case Management Associate
Sedgwick
09.2023 - Current
Barista
Starbucks
04.2023 - 08.2023
Server
Empire Pizza Newport
05.2022 - 08.2022
Sales Associate
Bush N Vine
03.2019 - 08.2021
Bachelor of Arts - Public Health
University of South Carolina - Columbia