Sharlyn Cofske
East Wareham,MA
Summary
Dynamic and results-oriented professional with experience at Spaulding Rehabilitation Hospital, excelling in patient communication and discharge coordination. Demonstrated ability to enhance inpatient satisfaction and streamline case management processes. Skilled in multitasking and teamwork, effectively improving service delivery and fostering collaboration. Proven track record in leveraging cultural competency and professional boundaries to achieve exceptional outcomes.
Overview
5
5
years of professional experience
Work History
Case Management Associate
Spaulding Rehabilitation Hospital
10.2022 - Current
- Improved inpatient satisfaction through consistent communication and support.
- Supported the case management team by providing assistance with insurance documentation and following up on correspondence with community resource facilities.
- Communicated with supervisor and other case managers regarding issues related to case management, resourcing and service collaboration.
- Organized transportation and other discharge needs for patients.
- Communicated with family on patient needs.
- Conducted intake of all new inpatients.
Registration Desk Clerk
Nantucket Cottage Hospital
03.2020 - 09.2022
- Greeted patients and customers upon arrival, offered assistance, and answered questions.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
- Assisted in training new desk clerks to uphold company standards and provide exceptional customer service.
- Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
- Collected patient deposits, fees, and payments.
- Efficiently managed phone lines, directing calls to appropriate departments while maintaining a professional demeanor at all times.
- Scheduled all initial and follow-up appointments.
Education
Associate of Arts - Human Services
Urban College
Boston, MA06-2022
Skills
- Professional boundaries
- Cultural Competency
- Patient Communication
- Discharge coordination
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Multitasking
- Reliability
- Active Listening
- Effective Communication
Timeline
Case Management Associate
Spaulding Rehabilitation Hospital
10.2022 - Current
Registration Desk Clerk
Nantucket Cottage Hospital
03.2020 - 09.2022
Associate of Arts - Human Services
Urban College
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