Miriam Perez
Miami,FL
Summary
Dynamic Case Management Social Worker and Travel Agent with proven expertise in homelessness prevention and exceptional problem-solving abilities. Excelled at Second Chance by fostering multidisciplinary collaborations and enhancing client care. Achieved significant revenue growth at Playa Azul Travel through innovative service upselling. Skilled in assessment and multitasking, with a strong focus on achieving positive client outcomes.
Overview
3
3
years of professional experience
Work History
Case Management Social Worker
Second Chance
07.2023 - Current
- Developed strong working relationships with multidisciplinary team members, resulting in improved collaboration and client care.
- Supported clients in navigating complex social systems, assisting them in accessing appropriate resources such as housing, employment, and healthcare services.
- Interpreted and explained treatment and benefit programs to clients.
- Facilitated successful client transitions from hospitalization to community-based care through coordinated discharge planning.
Travel Agent
Playa Azul Ttavel
03.2022 - 01.2023
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
Education
Bachelor of Science - Civil Engineering
Instituto Politecnico Jose Antonio Echeverria
Havana, Cuba07-2006
Skills
- Elderly care
- Homelessness prevention
- Professional boundaries
- Case planning
- Assessment skills
- Positive attitude
- Problem-solving
- Multitasking and organization
Timeline
Case Management Social Worker
Second Chance
07.2023 - Current
Travel Agent
Playa Azul Ttavel
03.2022 - 01.2023
Bachelor of Science - Civil Engineering
Instituto Politecnico Jose Antonio Echeverria
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