Margaret A Fette
Harrisville,RI
Summary
High energy, conscientious, team player. Articulate in written and oral communication. Seeking a fulfilling role as an analyst where troubleshooting skills can be applied to assist business challenges. People oriented - with a compassion for application users that can be frustrated with the challenges of working with their business tool. Good listening skills are critical to resolving these issues and I enjoy being successful at both.
Overview
23
23
years of professional experience
Work History
Sr Systems Analyst
CVS Health
01.2008 - Current
LEAD ANALYST / CONSULTANT
SMITH JOHNSON & ASSOCIATES, INC
Draper, Utah
01.2012 - 06.2013
APPLICATION SUPPORT PROGRAMMER ANALYST
CARE NEW ENGLAND
Warwick, RI
06.2011 - 01.2012
SYSTEMS PROGRAMMER ANALYST / CONSULTANT
SMITH JOHNSON & ASSOCIATES, INC
Draper, Utah
08.2004 - 06.2011
SYSTEMS ANALYST / CONSULTANT
CIBER INC
Providence, Rhode Island
02.2002 - 06.2004
Manager
CVS Retail Systems
Langton
analyst
- In design, coding, testing mainframe applications, collaborating with both business owners and IT staff in project development and issue resolution
- Responsibilities: mainframe developer, QA resource and project lead – creating and managing project documentation encompassing all facets of SDLC such as: business requirements, design documents, issue and status reporting, testing and implementation, organizing and prioritizing tasks as well as determining root cause analysis of product malfunction
- EZTRIEVE, JCL, CICS, SQL (exposure)
- Programming Tools: File-Aid, and IBM utilities
- Technical Environment: IBM Mainframe 5650-Z0S: TSO/ISPF, VSAM, SCLM, IOA, Control M job scheduler.
Lead IS programmer/analyst
Cross/Blue Shield of Hawaii, HMSA
Honolulu, Hawaii
- In multiple Open Enrollment projects
Lead IS programmer
Cross/Blue Shield of Hawaii, HMSA
Honolulu, Hawaii
- Analyst for Conversion of select Senior Plan (Medicare/Medicaid) members from LRSP (mainframe) to QNXT
- Programmer Analyst for drug and dental membership conversion
- Analyst position involved gathering user requirements, evaluating current system to determine best business solution, setting tasks and deadlines, conducting meetings, creating program specifications, programming in EZT and COBOL
- QA testing and implementation required as well as reporting status to senior management
- Project involved programming, testing and implementation
- Emphasis on data analysis discrepancies and root cause determination
- Technical Environment: IBM Mainframe, EZT, JCL, IMS and VSAM, Business analysis, system design and programming - involving all phases of project methodology - user requirements, technical requirements, design documentation and programming, unit and system testing and implementation required in assignments
- Designed and programmed process flow to supply enrollment data feeds to multiple external vendors
- (NIA Radiology, LSV Dental, Landmark PT/OT, Hawaii ProServe) as well as Medicare and Medicaid eligibility files
- Worked with business users to create requirements document, data mapping and process flows
- Conversion projects: member id conversion from SSN to unique Blue Cross Id, enrollment and conversion of members to a Medicaid sponsored group.
Project Manager
CVS Headquarters
Woonsocket, Rhode Island
- Customer Collections and Medicare billing
- Customer Collections: Business and technical requirements, data analysis, file structure design, program specifications, and resource management.
- Medicare: Assisted in designing in-house Medicare drug billing system: user requirements documentation, process flows, on-line screen design, data file structures, and program specifications, and case test design documents.
Lead Systems Analyst
DME
- For the HIPAA 837 Billing transaction for Medicare and Medicaid, drug claims: system design and program specifications
- Worked with CMS HIPAA support staff in obtaining transaction specifications and data mapping
- Worked with GENTRAN team in the conversion of the mainframe files to the 837 format
Education
Associate of Science - Information Technology
Greater New Haven State Technical College
North Haven, CT06.1983
Skills
- Project Documentation
- Programming and Design Skills
- Problem Resolution
- Customer Service
- Active Listening
- Friendly, Positive Attitude
- Reliable and Trustworthy
- People Skills
- Work Ethic
- Critical Thinking
Timeline
LEAD ANALYST / CONSULTANT
SMITH JOHNSON & ASSOCIATES, INC
01.2012 - 06.2013
APPLICATION SUPPORT PROGRAMMER ANALYST
CARE NEW ENGLAND
06.2011 - 01.2012
Sr Systems Analyst
CVS Health
01.2008 - Current
SYSTEMS PROGRAMMER ANALYST / CONSULTANT
SMITH JOHNSON & ASSOCIATES, INC
08.2004 - 06.2011
SYSTEMS ANALYST / CONSULTANT
CIBER INC
02.2002 - 06.2004
Manager
CVS Retail Systems
analyst
Lead IS programmer/analyst
Cross/Blue Shield of Hawaii, HMSA
Lead IS programmer
Cross/Blue Shield of Hawaii, HMSA
Project Manager
CVS Headquarters
Lead Systems Analyst
DME
Associate of Science - Information Technology
Greater New Haven State Technical College
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