Margaret A.k.a. Megan Lunen

Cleaned all bathrooms/changing/

Shower areas. Cleaned entire water park/emptied trashes/and cleaned the souvenir shop. Was only part time and reason for leaving was due to medical reasons. I broke my knee.

• Notified building managers about needed repairs to maintain public safety.
• Mixed water and detergents or acids to prepare cleaning solutions.
• Organized custodial closets to easily find equipment and supplies.
• Sweep, mop and vacuum floors of all areas.
• Operated industrial cleaning equipment to quickly complete custodial tasks.
• Kept business entrances clean, tidy and professional in appearance.
• Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
• Notified managers of repair needs or additions to building operating systems.
• Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
• Maintain janitorial supply inventory.
• Followed safety processes for all manual and electric cleaning equipment.
• Clean and sanitize restrooms, sinks, countertops and other surfaces.
• Followed company uniform, performance and security policies with every job.

• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Directed recruitment, hiring, and training of new staff members.
• Oversaw daily operations, maintaining efficiency and quality standards.
• Greeted customers and provided exceptional customer service.
• Processed transactions using a point-of-sale system.
• Maintained cleanliness of store environment including floors, windows, displays.
• Attended weekly team meetings to review performance goals and objectives.
• Developed trusting relationships with customers by making personal connections.
• Handled returns and exchanges according to company policies.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Conducted inventories on a regular basis to track stock levels.
• Used technology resources to assist customers in locating and selecting items.
• Then I stopped working for them until 1999. Moved to Mullan,Id.

• Conducted regular inventory checks to maintain accurate stock levels.
• Adhered to company policies regarding refunds, returns, exchanges.
• Answered customers' questions and provided information on store procedures or policies.
• Processed sales transactions to prevent long customer wait times.
• Learned roles of other departments to provide coverage and keep store operational.
• Counted and balanced cashier drawers.
• Accepted cash and credit card payments, issued receipts and provided change.
• Used suggestive selling techniques to promote add-on sales.
• Welcomed customers, offering assistance to help find store items.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Processed credit card, cash, and check payments, ensuring all transactions were accurate.
• Performed opening and closing procedures including counting cash drawers and preparing deposits.
• Performed other duties as assigned by management.
• Ensured compliance with all safety regulations within the store environment.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Processed customer payments quickly and returned exact change and receipts.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Checked personal identifications during alcohol and tobacco sales.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Built and maintained productive relationships with employees.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Used grills, deep fryers and griddles to cook food.
• Prepared a variety of food items according to customer orders or restaurant recipes.
• Maintained clean and orderly appearance throughout kitchen and dining area.
• Helped train and develop new talent.
• Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
• Followed specific methods for food preparation and proper portioning.
• Have my FOOD SAFETY AND HANDLING certificate.