Margarete Hayden
IHOP
Branson,MO
15
years of professional experience
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Work History
Manager
4 Years- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on food safety standards and operational procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Managed inventory levels, ensuring timely restocking of supplies to meet customer demand.
- Conducted performance evaluations, providing constructive feedback to promote employee development.
- Developed and enforced operational policies to maintain compliance with health regulations.
- Resolved customer complaints efficiently, fostering a positive dining experience and loyalty.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Manager
8 MonthsCrew Leader
1 Year 1 Month- Led team in delivering exceptional customer service during peak hours.
- Trained and mentored new crew members on operational procedures and standards.
- Monitored food safety and sanitation practices to ensure compliance with health regulations.
- Collaborated with management to streamline workflows and enhance efficiency.
- Resolved customer complaints promptly, improving overall dining experience satisfaction.
Childcare Provider
1 YearHostess/Server
2 YearsEducation
High school or equivalent
Skills
Achieved improved customer satisfaction through effective sales approaches.
Delivered high-quality customer service that increased repeat business.
Facilitated training sessions that enhanced team skills and knowledge.
Provided exceptional service as a server
contributing to positive customer experiences.
Acquired new skills rapidly to meet dynamic work demands.
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Staff management
Task delegation
Goal setting
Documentation and reporting
Operations management
Project management
Cross-functional teamwork
Customer relationship management (CRM)
Performance management
Staff development
Shift scheduling
Sales techniques
Policy implementation
Conflict resolution
Schedule preparation
Sales management
Workforce management
Performance evaluations
Business administration
Budget control
Financial management
Expectation setting
Expense tracking
Brand management
Clear communication
Safety procedures
Employee onboarding
Coaching and mentoring
Policy and procedure development
Inventory management
Recruiting and interviewing
Data analysis
Regulatory compliance
Trend analysis
Disciplinary techniques
Positive attitude
Attention to detail
Multitasking
Professional and courteous
Timeline
Manager
IHOP
08.2022 - CurrentRead More
Manager
IHOP
05.2019 - 01.2020Read More
Crew Leader
IHOP
04.2018 - 05.2019Read More
Childcare Provider
Branson's Nantucket
02.2017 - 02.2018Read More
Hostess/Server
IHOP
01.2012 - 01.2014Read More
Reeds Spring High School
High school or equivalent
Read More