Margareth Pena
Orlando,FL
Summary
Reliable and customer-focused hospitality professional with years of experience in fast-paced restaurant and retail environments. Known for strong teamwork, attention to detail, and delivering friendly, efficient service. Seeking a busser, server, or food runner role where speed, accuracy, and guest satisfaction matter.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Food Runner
Pepe’s Cantina
01.2023 - 01.2025
- Supported servers and kitchen staff in a high-volume restaurant by running food quickly and accurately to tables.
- Ensured orders were complete, correct, and presented properly before reaching guests.
- Communicated clearly with cooks and servers to keep service running smoothly during busy shifts.
- Maintained clean service stations and helped reset tables to keep the dining room moving.
- Contributed to faster ticket times and better guest satisfaction through teamwork and hustle.
Busser
Bahama Breeze
01.2022 - 01.2024
- Cleared and reset tables quickly to support servers and keep sections turning during peak hours.
- Assisted with maintaining a clean and organized dining room, including floors, stations, and service areas.
- Worked closely with servers and hosts to seat guests faster and improve overall flow of service.
- Refilled water, helped run food when needed, and supported the team during rush periods.
- Helped create a clean, welcoming environment that kept guests comfortable and coming back.
Customer Service Associate
Walgreens
01.2021 - 01.2022
- Assisted customers with purchases, questions, and product locations in a busy retail environment.
- Handled cash, card, and digital payments accurately at the register.
- Stocked shelves, faced merchandise, and helped keep the store clean and organized.
- Resolved basic customer concerns calmly and professionally.
- Worked as part of a team to keep lines moving and provide quick, friendly service.
Server
Johnny Rockets
01.2008 - 01.2016
- Provided friendly, high-energy service to large sections of guests in a fast-paced restaurant.
- Took accurate food and drink orders and delivered meals quickly and correctly.
- Answered menu questions and made recommendations to improve the guest experience.
- Handled payments, operated the POS system, and balanced cash at the end of shifts.
- Worked closely with kitchen staff and teammates to keep service smooth during busy periods.
Education
High School Diploma -
Freedom High School
Orlando01.2007
Skills
- Customer service, Teamwork, Fast-paced service, Food running & bussing, Cash handling, POS systems, Time management, Multitasking, Communication, Cleanliness & organization, Reliability, Problem-solving
Certification
- CPR Certified — American Heart Association
- Florida Class 'D' Security Officer License — Expires 08/20/2027
Additional Information
Languages: English, Spanish
Timeline
Food Runner
Pepe’s Cantina
01.2023 - 01.2025
Busser
Bahama Breeze
01.2022 - 01.2024
Customer Service Associate
Walgreens
01.2021 - 01.2022
Server
Johnny Rockets
01.2008 - 01.2016
High School Diploma -
Freedom High School