Margaret M Baxter
San Diego,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Airbnb/VRBO Property Manager & Host
Capital Asset Management
San Diego, CA
05.2021 - Current
- Successfully managed and optimized a diverse portfolio of short-term rental properties, including a luxurious 7-bedroom estate, a charming 2-bedroom villa, and a historic 12-cottage property on Airbnb and VRBO platforms.
- Achieved consistent 5-star reviews and glowing guest feedback, demonstrating exceptional hospitality, attention to detail, and commitment to delivering memorable guest experiences.
- Led team of dedicated staff members, overseeing property maintenance, cleaning, and guest communications, ensuring seamless operations and superior service quality.
- Proactively addressed guest concerns and resolved issues promptly, earning a reputation for outstanding problem-solving skills and creating positive long-term relationships with guests and property owners alike.
- Implemented strategic pricing and revenue management strategies, resulting in a significant increase in occupancy rates and rental income across all properties.
- Conducted market research and competitive analysis to stay ahead of industry trends identifying new opportunities and implementing innovative marketing strategies to attract new guests and maximize property exposure.
Designated School Official (SEVIS)
Pinnacle Aviation Academy
Carlsbad, CA
11.2014 - 04.2021
- Worked as Designated School Officer (DSO) to facilitate theentrance of International students by the Department of Homeland Security.
- Assisted international students in making academic, personal-social, and environmental adjustments to campus and community life.
- Reported student status in SEVIS to comply with federal requirements.
- Managed all recruitment efforts for international and domestic students.
- Scheduled all aviation students' and renter's flights.
Lead Flight Attendant
Virgin America Airlines
Burlingame, CA
01.2009 - 04.2014
- Received certificate of recognition for outstanding customer service.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Home Stager/Owner
TurnKey Staging
San Diego, CA
03.2007 - 01.2009
- Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials and products.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Prepared homes for a quick and profitable sale by highlighting the strengths, downplay its weaknesses and appeal to the greatest potential buyer.
- All invoicing and financial aspects of operating a self employed business.
International Lead Flight Attendant
Continental Airlines
Newark, NJ
03.1987 - 02.2007
- Onboard concierge for VIPs during flight.
- Consistent top producer of duty- free sales on international flights.
- Led team of 12 crew members.
- Distributed documentation for customs and immigration.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Education
Bachelor of Science - Business Management
Skills
- Social Media
- Analytical skills
- Project Management & team management
- Google Docs
- Excel
- Office Administration
- Property Management Software Understanding
- Organization
- Pricing
- Customer rapport
- Property Tours
- Property Marketing and Promotion
Certification
- SOMM Day Service Workshop, certified by the Napa Valley Wine Academy 01/2020
- WSET level 2 award in wines with distinction, certified by the Napa Valley Academy 06/2019
- San Diego State University, Business of Wine 101 09/2018
- Private Pilot License, American Flyers 04/2001
- CA Food Handlers Certificate 2020
- WiSET Level 3 award in wines with Merit, certified by Wine Smarites
- Professional Tour Director Certificate 2015
Timeline
Airbnb/VRBO Property Manager & Host - Capital Asset Management
05.2021 - Current
Designated School Official (SEVIS) - Pinnacle Aviation Academy
11.2014 - 04.2021
Lead Flight Attendant - Virgin America Airlines
01.2009 - 04.2014
Home Stager/Owner - TurnKey Staging
03.2007 - 01.2009
International Lead Flight Attendant - Continental Airlines
03.1987 - 02.2007
Pennsylvania State University - Bachelor of Science, Business Management
- SOMM Day Service Workshop, certified by the Napa Valley Wine Academy 01/2020
- WSET level 2 award in wines with distinction, certified by the Napa Valley Academy 06/2019
- San Diego State University, Business of Wine 101 09/2018
- Private Pilot License, American Flyers 04/2001
- CA Food Handlers Certificate 2020
- WiSET Level 3 award in wines with Merit, certified by Wine Smarites
- Professional Tour Director Certificate 2015
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