Margaret "Peggy" Olson
4114 Sheridan Ave N,MN
Summary
Proficient administrative support specialist with a strong focus on recordkeeping, payroll and document management. Committed to improving operational efficiency and delivering exceptional customer service.
Overview
15
15
years of professional experience
Work History
Administrative Assistant (Part Time)
D & S Concrete & Masonry LLC
Fridley, MN
08.2022 - Current
- Maintained accurate records of contracts, invoices, and project documentation for easy retrieval.
- Streamlined office operations by implementing new filing systems that improved document accessibility.
- Monitored inventory levels of office supplies, ensuring timely replenishment to support daily operations.
- Answering phone, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Process weekly payroll. Process Accounts Receivables, Payables and Invoicing.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Administrative Assistant/Scheduling
Stafford Home Service
St. Louis Park, MN
08.2011 - 09.2020
- Managed appointment scheduling to optimize service delivery and enhance customer satisfaction.
- Coordinated communication between clients and service teams to ensure clarity and efficiency.
- Implemented document management systems to improve organization and retrieval of records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
High School Diploma -
Osseo High School
Osseo, MNSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Payroll
- Microsoft Word
- Microsoft Excel
- File organization
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Scheduling
- Documentation and recordkeeping
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Recordkeeping
- Professional and mature
- Invoice processing
- Mail handling
Timeline
Administrative Assistant (Part Time)
D & S Concrete & Masonry LLC
08.2022 - Current
Administrative Assistant/Scheduling
Stafford Home Service
08.2011 - 09.2020
High School Diploma -
Osseo High School