Margarett Ovalles
Delray Beach
Summary
Dynamic Technical Support Assistant at The Aguiar Group, adept at enhancing customer satisfaction through effective problem resolution and efficient software/hardware support. Proven ability in data entry and email administration, ensuring timely tax return delivery and accurate bookkeeping. Recognized for exceptional customer service and a results-driven approach to achieving operational excellence.
Overview
5
5
years of professional experience
Work History
Technical Support Assistant
The Aguiar Group
Bellevue, WA
02.2023 - Current
- Assisted users in resolving software and hardware issues efficiently.
- Supported configuration and setup of new computer systems for enhanced performance.
- Addressed user inquiries through phone, email, and chat to boost customer satisfaction.
- Aided in preparing tax returns to maximize client deductions.
- Delivered tax returns to clients promptly.
- Processed invoice payments for the company.
- Managed bookkeeping tasks.
Lifeguard
Miami Lifeguard
Miami, FL
09.2021 - 01.2023
- Monitored pool activities to ensure swimmer safety and compliance with regulations.
- Responded promptly to emergencies, executing rescue techniques and first aid procedures.
- Educated patrons on water safety rules and proper swimming techniques.
- Trained new lifeguards on protocols, emergency response, and operational procedures.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Food and Beverage Cashier
CAO
North Miami Beach, FL
05.2021 - 08.2021
- Processed customer transactions accurately using point-of-sale system.
- Managed cash register, ensuring balanced cash drawers during shifts.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Collaborated with kitchen staff to ensure timely order fulfillment and accuracy.
Education
Bachelor of Science -
Western Governors University
Salt Lake City, UTHigh School Diploma -
Alonzo And Tracy Mourning Senior High
North Miami Beach, FL05.2021
Skills
- Email administration
- Customer service
- Data entry
- Appointment scheduling
- Microsoft outlook
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Technical Support Assistant
The Aguiar Group
02.2023 - Current
Lifeguard
Miami Lifeguard
09.2021 - 01.2023
Food and Beverage Cashier
CAO
05.2021 - 08.2021
Bachelor of Science -
Western Governors University
High School Diploma -
Alonzo And Tracy Mourning Senior High