Margarita Delgado
Phoenix,AZ
Summary
Dedicated Intake Specialist skilled in claim eligibility analysis and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency.
Overview
6
6
years of professional experience
Work History
Intake Specialist
Integrated Orthopedics
05.2022 - 03.2024
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Collaborated with other departments to streamline workflow processes, resulting in increased efficiency and a more cohesive organizational structure.
- Supported office staff and operational requirements with administrative tasks.
Customer Service Representative
Steward Orthopedics And Sports Medicine
01.2020 - 04.2022
- Entered referrals into appropriate system based on type of referral obtained.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
Bilingual Customer Service Representative
American Vision Partners
02.2018 - 01.2021
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Promptly and accurately scheduled 30 to 40 new patients a day.
Education
High School Diploma -
Camelback High School
Phoenix, AZ05.1999
Skills
- Problem-Solving
- Insurance Verification
- Attention to Detail
- Relationship Building
Timeline
Intake Specialist
Integrated Orthopedics
05.2022 - 03.2024
Customer Service Representative
Steward Orthopedics And Sports Medicine
01.2020 - 04.2022
Bilingual Customer Service Representative
American Vision Partners
02.2018 - 01.2021
High School Diploma -
Camelback High School
Similar Profiles
Tanner LadmanTanner Ladman
Physical Therapist Technician at Integrated OrthopedicsPhysical Therapist Technician at Integrated Orthopedics
Zachary MunzingerZachary Munzinger
Physical Therapy Technician at Integrated OrthopedicsPhysical Therapy Technician at Integrated Orthopedics
SAM STEWARTSAM STEWART
Project Manager & Estimator at Integrated Concrete & Integrated BuildsProject Manager & Estimator at Integrated Concrete & Integrated Builds
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio
Jovan WilderJovan Wilder
Real Estate Agent at Jason Mitchell GroupReal Estate Agent at Jason Mitchell Group