MARGARITA DELGADO
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative II
Experian Inc
10.2015 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Helped consumers order and understand there credit report, provided consumer's with piece of mind by giving them different options that can help safe guard there information when fraud/Id theft is a concern, Assisted in data breach membership enrollments.
- SME for company trainer helped train 30+ new employees for four to six weeks in procedures and policies in order to maximize team performance.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
-
Teacher's Assistant
Head Start
01.2013 - 10.2015
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms,
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Assisted teachers with lesson preparation and curriculum implementation.
- Maintaining a confidential assessment binder, Consisting of developmental assessments, individual goals, and observations of progress towards meeting goals shares in the developments and implementation of written lesson plans with the lead teacher.
- translated for Spanish-speaking students and parents.
- Making sure to stay on schedule when teacher was absent.
-
Education
Northside High School
Fort Smith, AR06-2007
Skills
- 10 Customer service experience
- Focused listening
- Critical thinking
- Data entry
- Bilingual
- Open to feedback
- Versatile learner
- Ability to manage multiple concurrent deadlines
- Exceptional attention to detail
- Consistently dependable
Languages
Spanish
Timeline
Customer Service Representative II
Experian Inc
10.2015 - 04.2021
Teacher's Assistant
Head Start
01.2013 - 10.2015
Northside High School
Similar Profiles
Nitin JaitlyNitin Jaitly
Exabeam Consultant / Software Engineer / SLM SIEM Security Engineer at Experian IncExabeam Consultant / Software Engineer / SLM SIEM Security Engineer at Experian Inc
Henok GebremedhnHenok Gebremedhn
Business Analyst at ExperianBusiness Analyst at Experian
Kyle KriewaldtKyle Kriewaldt
Senior Data Management Consultant (Expert) at Experian Information SolutionsSenior Data Management Consultant (Expert) at Experian Information Solutions
Wesley GreenWesley Green
Customer Service Representative II / Financial Services Representative II at QNB BankCustomer Service Representative II / Financial Services Representative II at QNB Bank
Jennifer L. KnaussJennifer L. Knauss
Claims Associate II/ Customer Service Representative II at PremeraClaims Associate II/ Customer Service Representative II at Premera