Margarita Depena-Merejo
Easton,PA
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Northampton Community College
12.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved student and parent complaints with empathy, resulting in increased loyalty and new enrollees.
- Handled escalated calls efficiently, finding satisfactory resolutions for students and the Institution.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted students in navigating institutions' websites, improving overall user experience.
- Delivered prompt service to prioritize student needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on institution policies, procedures, and best practices.
Tax Specialist
H&r Block
12.2018 - 04.2021
- Prepared accurate and timely federal, state, and local income tax returns for individuals, businesses, and non-profit organizations.
- Maintained strict compliance with all federal, state, and local tax laws while preparing client returns.
- Identified potential tax savings opportunities for clients by conducting thorough reviews of their financial records.
- Advised clients on best practices for managing their finances to minimize future tax liabilities while maximizing deductions and credits available to them.
- Resolved tax disputes by effectively communicating with IRS representatives on behalf of clients.
Accounts Receivable Assistant
Easton Home Health Care
01.2009 - 09.2009
- Evaluated patients' medical history to ensure suitable medical assistance
- Processed patients' referrals into the company database system, (MISYS)
- Provided exceptional customer service when addressing client inquiries or concerns regarding their account status or charges billed.
- Managed high-volume workload while maintaining attention to detail, resulting in reduced errors in financial documentation.
Data Management Coordinator
Shorefront Jewish Geriatric Center
01.1999 - 12.2008
- Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
- Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings.
- Collaborated closely with insurance companies to resolve any discrepancies or coverage issues on behalf of patients quickly, reducing financial stress for individuals and families.
Education
Associate of Arts - Tourism And Travel Management
Kingsborough Community College
Brooklyn, NY08-1998
Skills
- Excellent Customer Service
- Active listening & Critical Thinking
- Verbal & Written Communication
- Translation and Interpretation Services
- Office Equipment Proficiency
- Microsoft Office Expertise
- English & Spanish Fluency
Certification
- Intro to Project Management
- Effective Interactions
- Better Business Writing
- Problem-Solving Techniques
- Achieving Personal Effectiveness
Timeline
Customer Service Representative
Northampton Community College
12.2022 - Current
Tax Specialist
H&r Block
12.2018 - 04.2021
Accounts Receivable Assistant
Easton Home Health Care
01.2009 - 09.2009
Data Management Coordinator
Shorefront Jewish Geriatric Center
01.1999 - 12.2008
- Intro to Project Management
- Effective Interactions
- Better Business Writing
- Problem-Solving Techniques
- Achieving Personal Effectiveness
Associate of Arts - Tourism And Travel Management
Kingsborough Community College
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