Marcos Rodriguez Jr.
Palmdale,CA
Summary
At Los Angeles County Department of Health Services, enhanced patient satisfaction and streamlined operations, achieving significant improvements in resource management and appointment scheduling. Skilled in patient registration and insurance verification, multitasking abilities and customer service excellence led to better healthcare outcomes and increased efficiency. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
19
19
years of professional experience
Work History
Patient Resource Worker
Los Angeles County Department Of Health Services
03.2024 - Current
- Enhanced patient satisfaction by providing personalized support and resource management.
- Streamlined resource allocation for improved patient efficiency and timely completion,
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in patients.
- Enhanced patient satisfaction by promptly addressing inquiries and providing accurate information.
- Improved appointment scheduling system, reducing wait times and increasing patient satisfaction.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Financially clear insurance codes for visit ready patients.
- Helped patients complete necessary medical forms and documentation.
Certified Notary Signing Agent
National Notary Association
07.2006 - Current
- Enhanced client satisfaction by providing thorough and accurate notary services in a timely manner.
- Streamlined document signing process for improved efficiency and reduced client wait times.
- Maintained strict adherence to state regulations, ensuring all notarized documents were legally binding and compliant.
- Developed strong relationships with local businesses, expanding the notary signing agent''s client base through referrals and networking.
- Managed appointment scheduling, facilitating smooth transitions between clients and maximizing daily productivity.
- Assisted clients in understanding complex legal documents, clarifying information and answering questions as needed.
- Ensured accuracy of all notarized documents by diligently reviewing each page before applying the notary seal.
- Conducted loan signings for mortgage refinancing, providing an efficient service that contributed to overall client satisfaction.
Real Estate Broker
New Venture Real Estate And Associates
07.2006 - Current
- Increased property sales by developing and implementing innovative marketing strategies for residential and commercial properties.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Increased sales volume by developing and maintaining strong relationships with clients and other real estate professionals.
- Negotiated favorable contract terms for clients by leveraging market knowledge and strong communication skills.
- Enhanced client satisfaction by providing timely and accurate property information during the buying or selling process.
- Streamlined transaction processes, ensuring timely closings and minimal delays for both buyers and sellers.
- Collaborated with attorneys, title companies, mortgage lenders, home inspectors, and appraisers to facilitate successful transactions.
- Conducted comprehensive market analysis to accurately price properties for optimal results in competitive markets.
- Expanded client base through effective networking at industry events, seminars, and open houses.
- Maintained in-depth knowledge of local market trends, neighborhood statistics, school ratings, and community amenities to effectively advise clients on property values.
- Delivered exceptional customer service by promptly addressing concerns or queries from clients throughout the entire transaction process.
- Assisted clients with staging homes for sale to maximize aesthetic appeal and generate buyer interest.
- Developed customized marketing plans for each listing using a mix of traditional advertising methods, digital platforms, social media outreach, and targeted email campaigns.
Patient Resource Worker
Los Angeles County Department Of Health Services
12.2017 - 03.2024
- Increased patient engagement by developing personalized medical presentations and informative materials.
- Improved product knowledge for team members through regular training sessions and workshops.
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Streamlined communication between patients and healthcare providers for efficient appointment scheduling and followups.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Educated patients on available healthcare services and assisted them in making informed decisions about their care options.
- Collaborated with cross-functional teams to address complex patient cases, resulting in improved patient outcomes.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Supported patients by providing clear explanations on insurance benefits, coverage limitations, and out-of-pocket costs.
- Strengthened relationships with healthcare providers through proactive outreach efforts aimed at improving communication channels.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Education
Real Estate Broker License - Real Estate
California Association Of Realtors
Los Angeles, CA07.2006
Notary Commission - Notary Public
National Notary Association
Chatsworth, CA07.2006
High School Diploma -
Littlerock High School
Littlerock, CA06.1993
Skills
- Patient Registration
- Insurance Verification
- Patient Scheduling
- Patient Information Retrieval
- Medicare/Medicaid
- Patient Data Updates
- Registration management
- Registration and Admissions
- HIPAA Compliance
- Patient check-in
- Multitasking and Organization
- Customer Service
Languages
Spanish
Native or Bilingual
Additional Information
References;
Rubicela Prieto
Supervising, Patient Financial Service Worker I
661-471-4596
RPrieto@dhs.lacounty.gov
Shalini Srinivasan,
Supervising, Patient Financial Service Worker II
661-471-4077
ssrinivasan@dhs.lacounty.gov
Timeline
Patient Resource Worker
Los Angeles County Department Of Health Services
03.2024 - Current
Patient Resource Worker
Los Angeles County Department Of Health Services
12.2017 - 03.2024
Certified Notary Signing Agent
National Notary Association
07.2006 - Current
Real Estate Broker
New Venture Real Estate And Associates
07.2006 - Current
Real Estate Broker License - Real Estate
California Association Of Realtors
Notary Commission - Notary Public
National Notary Association
High School Diploma -
Littlerock High School
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