Amy Huaracha
Downey,CA
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills.
Overview
2
2
Languages
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Patient Resource Worker
Los Angeles County Department of Mental Health
Los Angeles, California
10.2025 - Current
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Supported county mental health team in delivering essential services to clients.
- Conducted insurance eligibility checks to ensure accurate patient information prior to appointments.
- Verified patient insurance eligibility prior to appointments.
- Verified insurance eligibility for patients.
- Processed applications for various reduced-cost and low-income programs, including UMDAP, to facilitate access to care.
Optical Technician
Arrow Vision
Glendora, California
08.2021 - 01.2025
- Supported optometrists during patient eye exams to help maintain accurate diagnoses and quality care.
- Performed pre-test procedures, including visual acuity, color vision, pressure testing, and auto-refraction.
- Managed patient scheduling to support clinic flow and improve patient satisfaction.
- Processed insurance claims, verifying coverage and explaining benefits to patients.
- Utilized electronic health record systems for accurate and efficient patient data management.
- Handled administrative record keeping and documentation tasks.
Education
Optical Technician Certification - Optical Technician
American Career College
Los Angeles, CA 08.2021 - 05.2022
Columbus High School
Downey, CASkills
- Insurance eligibility
- Patient intake
- Claims processing
- Patient scheduling
- Vision pretesting
- Patient navigation
- Customer service
- Appointment scheduling
- Eligibility screening
- Insurance verification
- Time management
- Problem solving
- Positive attitude
- Computer skills
- Money handling
- Sales support
- Cash handling
Languages
English
Full Professional
Spanish
Professional
References
References available upon request.
Timeline
Patient Resource Worker
Los Angeles County Department of Mental Health
10.2025 - Current
Optical Technician
Arrow Vision
08.2021 - 01.2025
Optical Technician Certification - Optical Technician
American Career College
08.2021 - 05.2022
Columbus High School