Maggie Morales
Springfield ,OR
Summary
Customer-focused years of cash handling and customer service experience. Ability to learn new things quickly and work in fast paced environments. Reliable and effective communication skills.
Overview
1
1
Language
13
13
years of professional experience
Work History
Ticket Seller/ Admissions Lead Clerk
San Diego Zoo Safari Park
Escondido, California
01.2024 - 08.2026
- Processed ticket sales for safari park admissions using point-of-sale systems.
- Assisted guests with ticket options, memberships, and park entry questions.
- Handled cash, card, and voucher transactions with care.
- Issued wristbands, passes, and reservation confirmations at admission windows.
- Supported admissions team with routine clerical tasks and daily office workflow.
- Maintained digital and physical records of files and managed timely updates.
- Effective customer relations skills
- Deal tactfully and courteously with the public
Childcare Assistant
Private Family Home
Chula Vista, California
08.2021 - 01.2024
- Cared for infants in private households with attentive daily supervision.
- Monitored infant behavior and reported concerns to parents.
- Supported developmental play through reading, singing, and gentle activities.
- Assisted parents in establishing and maintaining routines for the infant, including feeding, bathing, and bedtime.
- Responded quickly and appropriately in emergency situations involving the infant.
- Sanitized toys, bottles, and childcare equipment after use.
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Coordinated school pickups, drop-offs, and activity schedules.
- Assisted with homework, tutoring and school projects as needed.
- Encouraged developmentally appropriate language skills through conversation and activities.
- Provided direct-care services for children of varying ages.
Seasonal Sales Associate
Target
El Cajon, California
08.2021 - 01.2022
- Greeted customers and guided product selection across store departments.
- Processed sales transactions and handled cash register duties accurately.
- Restocked merchandise and maintained organized, appealing sales floor displays.
- Resolved customer concerns and directed issues to appropriate store management.
- Supported inventory counts and reported low stock to supervisors.
- Quickly and accurately respond to merchandise requests
- Lifted merchandise weighing up to 40 pounds during restocking
Temp Front Desk
THA Heating & Air
San Diego, California
09.2019 - 01.2020
- Answer multiple phone lines
- Coordinate technicians schedules with inbound service calls
- Handle customer questions
- Set up maintenance appointments with customers in clear communicative manner
- Follow up with customers to make sure they got quality service and for any follow up appointments afterwards
Cashier
Southwestern College
Chula Vista, California
07.2016 - 12.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Discounted purchases by scanning and redeeming coupons.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves with merchandise when needed.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Performed other duties as assigned by management.
- Used suggestive selling techniques to promote add-on sales.
Merchandise Stocker
Old Navy
San Diego, California
02.2014 - 08.2015
- Ability to effectively maneuver around the sales floor and stockroom
- Ability to demonstrate strong customer focused service on and off the sales floor
- Ability to work a flexible schedule to meet the needs of the business
- Promote our product and encourage everyone to do the same
- Listen to the customer and observe non-verbal cues to anticipate service needs
- Offer product suggestions and add on additional items when engaging with customers
- Demonstrate a sense of urgency and pride while executing tasks and processes
- Maintain a clean and safe environment that prevents loss and minimizes risk
- Keep our product folded, sized, in-stock and our visual elements maintained on the sales floor
Education
Chula Vista High School
Chula Vista, CaliforniaSkills
- Ticket processing
- Point of sale
- Basic computer skills
- Admissions systems
- Customer service
- Guest relations
- Office clerical
- Attention to detail
- Time management
- Clear communication
- Basic computer skills
- Cash handling
Languages
Spanish
Professional
References
References available upon request.
Timeline
Ticket Seller/ Admissions Lead Clerk
San Diego Zoo Safari Park
01.2024 - 08.2026
Childcare Assistant
Private Family Home
08.2021 - 01.2024
Seasonal Sales Associate
Target
08.2021 - 01.2022
Temp Front Desk
THA Heating & Air
09.2019 - 01.2020
Cashier
Southwestern College
07.2016 - 12.2019
Merchandise Stocker
Old Navy
02.2014 - 08.2015
Chula Vista High School