Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Margarita Hodge

San Antonio,Tx

Summary

. Diligent Shift Lead with strong background in leading barista operations. Demonstrated ability to oversee daily tasks, ensuring high-quality service and customer satisfaction. Proven skills in team leadership and maintaining organized, efficient workflow.

Overview

10
10
years of professional experience

Work History

Shift Leader

Black Rifle Coffee
Potranco 1037 San Antonio
07.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Gathered, organized and input information into digital database.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Lead Barista/Cashier

Cajun Coffee Shack
01.2022 - Current
  • Support the Manager in running an efficient, professional, safe and profitable operation following all company standers
  • Prepare and serve specialty coffee drinks and teas and up selling recommend pastries and other baked goods to match the beverage order
  • Taking ownership for accomplishing new and different request to enhance coffee shop reputation and generate revenues
  • Manage inventories by replenishing coffee bean supply, stocking coffee brewing equipment and ensuring sufficient supplies
  • Training new staff as well as promoting a positive working environment
  • Take customers orders and convey them to other employees for preparation; assist the crew during high volume orders

Substitute Teacher

Northside ISD
San Antonio, TX
10.2022 - 01.2023
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Domestic Enginer

Self Employed
10.2000 - 10.2022

Raised three God fearing/trusting American loving beautiful young women

Navy Administrative Assistant

U.S.S Abraham Lincoln Aircraft Carrier
07.1996 - 07.1999
  • Worked in primary flight control alongside Air-Boss tracking the comings and goings on the flight-deck as well as in the airspace
  • Relayed highly sensitive information that required a collective and speedy delivery
  • Kept 200+ enlisted Staff members files up to date on training requirements
  • Coordinated and instructed various training classes for up to hundreds of enlisted staff members
  • Managed the Air Department's call center along with taking messages for many different departments within the Aircraft Carrier.

Education

Associates - Early Childhood Education

Del Mar College
Corpus Christi, TX

Skills

  • Bookkeeping/record keeping
  • Works well under pressure
  • Great at multi tasking
  • Hospitality and Professionalism
  • Solid Problem Solver
  • Coffee Machinery
  • Retail Management
  • Menu Memorization
  • Team Player
  • Register Balancing
  • Excellent Math Skills

Timeline

Shift Leader

Black Rifle Coffee
07.2023 - Current

Substitute Teacher

Northside ISD
10.2022 - 01.2023

Lead Barista/Cashier

Cajun Coffee Shack
01.2022 - Current

Domestic Enginer

Self Employed
10.2000 - 10.2022

Navy Administrative Assistant

U.S.S Abraham Lincoln Aircraft Carrier
07.1996 - 07.1999

Associates - Early Childhood Education

Del Mar College
Margarita Hodge