Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Margarita Hodge

San Antonio,Tx

Summary

. Diligent Shift Lead with strong background in leading barista operations. Demonstrated ability to oversee daily tasks, ensuring high-quality service and customer satisfaction. Proven skills in team leadership and maintaining organized, efficient workflow.

Overview

10
10
years of professional experience

Work History

Shift Leader

Black Rifle Coffee
07.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Gathered, organized and input information into digital database.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Lead Barista/Cashier

Cajun Coffee Shack
01.2022 - Current
  • Support the Manager in running an efficient, professional, safe and profitable operation following all company standers
  • Prepare and serve specialty coffee drinks and teas and up selling recommend pastries and other baked goods to match the beverage order
  • Taking ownership for accomplishing new and different request to enhance coffee shop reputation and generate revenues
  • Manage inventories by replenishing coffee bean supply, stocking coffee brewing equipment and ensuring sufficient supplies
  • Training new staff as well as promoting a positive working environment
  • Take customers orders and convey them to other employees for preparation; assist the crew during high volume orders

Substitute Teacher

Northside ISD
10.2022 - 01.2023
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Domestic Enginer

Self Employed
10.2000 - 10.2022

Raised three God fearing/trusting American loving beautiful young women

Navy Administrative Assistant

U.S.S Abraham Lincoln Aircraft Carrier
07.1996 - 07.1999
  • Worked in primary flight control alongside Air-Boss tracking the comings and goings on the flight-deck as well as in the airspace
  • Relayed highly sensitive information that required a collective and speedy delivery
  • Kept 200+ enlisted Staff members files up to date on training requirements
  • Coordinated and instructed various training classes for up to hundreds of enlisted staff members
  • Managed the Air Department's call center along with taking messages for many different departments within the Aircraft Carrier.

Education

Associates - Early Childhood Education

Del Mar College
Corpus Christi, TX

Skills

  • Bookkeeping/record keeping
  • Works well under pressure
  • Great at multi tasking
  • Hospitality and Professionalism
  • Solid Problem Solver
  • Coffee Machinery
  • Retail Management
  • Menu Memorization
  • Team Player
  • Register Balancing
  • Excellent Math Skills

Timeline

Shift Leader

Black Rifle Coffee
07.2023 - Current

Substitute Teacher

Northside ISD
10.2022 - 01.2023

Lead Barista/Cashier

Cajun Coffee Shack
01.2022 - Current

Domestic Enginer

Self Employed
10.2000 - 10.2022

Navy Administrative Assistant

U.S.S Abraham Lincoln Aircraft Carrier
07.1996 - 07.1999

Associates - Early Childhood Education

Del Mar College
Margarita Hodge