Summary
Overview
Work History
Education
Skills
Timeline
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Margarita Lagos

Santiago,Puente Alto

Summary

Detail-oriented team player with strong organizational skills. Experienced in delivering worldwide-class training to staff at all levels by designing, planning and implementing quality courses. Knowledgeable about gathering requirements, preparing materials and assessing course success. Strong oral and written communication skills. Experience collaborator with leadership experience in staff development, process and productivity improvements, performance management and training curriculum design.

Overview

8
8
years of professional experience

Work History

Learning & Development Specialist

Experian
12.2019 - Current
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Directed field training to enhance participants' skills.
  • Directed training programs and development paths for managers and supervisors.
  • Managed new employee orientation training process for more than 150 employees each year.
  • Coordinated technical training and personal development classes for staff members.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Developed departmental systems and procedures to better align workflow processes.
  • Managed all exempt employee coaching, training, and performance improvement actions.
  • Delivered new employee onboarding and training sessions via Teams.
  • Created in-depth training manual for all employees.


Supervisor

Samsonite
01.2016 - 01.2017
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase sales.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected sales area to verify proper equipment operation.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Created and managed project plans, timelines and budgets.
  • Gathered, organized and input information into digital database.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Maintained database systems to track and analyze operational data.
  • Achieved results by working with staff to meet established targets.

Education

Bachelor in Languages And Letters - Language Interpretation And Translation

Ucinf University
01.2016

Skills

  • Emotional Intelligence
  • Team-Building Activities
  • Online Training
  • Develop Training Programs
  • Individualized Instruction
  • Team Management
  • Team Leadership
  • Adult Learning Theories
  • Innovative Training Approaches
  • Customer Service
  • Mentoring
  • Workforce Improvements

Timeline

Learning & Development Specialist

Experian
12.2019 - Current

Supervisor

Samsonite
01.2016 - 01.2017

Bachelor in Languages And Letters - Language Interpretation And Translation

Ucinf University

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Margarita Lagos