Nichole Chavis
Middlesex,NJ
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Eight years of training, mentoring, developing, orientating, and onboarding experience. Able to adapt to my audiences and surroundings to bring a more engaging and enjoyable experience ultimately leading to success into any curriculum.
Overview
14
14
years of professional experience
Work History
Learning and Development Specialist
FedEx Ground
06.2019 - Current
- Provided coaching and mentoring to various management levels and company departments.
- Trained and mentored 526 new personnel hired to fulfill various roles.
- Created and oversaw Ongoing Field Manager training programs for operations.
- Facilitated virtual, in-person and blended learning sessions.
- Developed job-specific competencies and performance standards.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Served as a Subject Matter Expert for Ohio State's International Training Center team to develop a Training Specialist curriculum for FedEx Ground
- Participated on the Business Compliance Service Audit team and initiated successful Action Plans to raise company's compliance
Operations Training Specialist
FedEx Ground
01.2015 - 01.2019
- Provided coaching and mentoring to newly hired employees.
- Trained and mentored 3600 new personnel hired to fulfill various roles.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Developed and implemented successful onboarding program.
- Built and maintained professional relationships with vendors and suppliers.
- Collaborated with Safety Department to create a real experience practice simulation trailer to implement into Package Handler Orientation Program that was then mandated throughout company
Operations Manager
FedEx Ground
07.2010 - 01.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
International Customs Quality Associate
FedEx Ground
04.2009 - 07.2010
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Updated inspection journals and daily summary logs with quality-related data.
Education
Associate of Applied Science - Sales And Marketing Education
DeVry University
Downers Grove, ILSkills
- Business Needs Analysis
- Learning and Development
- Facilitate Group Discussions
- Online Training
- New Hire Orientation
- Emotional Intelligence
- Develop Training Programs
- Training Manuals and Materials
- In-Depth Research
Timeline
Learning and Development Specialist
FedEx Ground
06.2019 - Current
Operations Training Specialist
FedEx Ground
01.2015 - 01.2019
Operations Manager
FedEx Ground
07.2010 - 01.2015
International Customs Quality Associate
FedEx Ground
04.2009 - 07.2010
Associate of Applied Science - Sales And Marketing Education
DeVry University
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