Margarita Loyola
Phoenix
Summary
Bilingual professional with a strong background in customer service and problem-solving. Consistently meets performance metrics in high-volume environments while managing confidential information. Proven track record in efficiently resolving inquiries and coordinating service requests.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Maximus
Phoenix
01.2022 - 01.2026
- Delivered bilingual phone support in English and Spanish, enhancing customer experience in call center
- Resolved customer inquiries, medical insurance applications, and service requests, ensuring timely and professional service
- Achieved call quality, resolution time, and customer satisfaction targets consistently
Truck Delivery Dispatcher
Maersk
Phoenix
01.2024 - 01.2025
- Coordinated delivery routes and driver schedules to optimize logistics and enhance service reliability.
- Communicated with drivers and customers to ensure timely service and address inquiries proactively.
- Resolved routing issues, delays, and service concerns to maintain operational flow and customer satisfaction.
- Supported operational goals through effective problem-solving and coordination
Escrow Assistant
Carefree Title
Scottsdale
01.2020 - 01.2022
- Established new escrow accounts and processed escrow documents according to established policies and procedures.
- Open new builder escrows which include initial entry of contract information, scanning of contract documents into the system for multiple States.
- Order statements from HOA Management Companies
- Order and send out title commitments and lender title requests
- Perform administrative and clerical duties to assist in the escrow process
Garnishment Specialist
Honeywell Automotive de Mexico, Pet Sence, Onesource Virtual
Phoenix
01.2009 - 01.2020
- Processed wage garnishments and liens, ensuring compliance with federal and state regulations to protect employee rights
- Calculated deductions, ensured timely payments, and resolved discrepancies to maintain accurate payroll and support financial obligations
- Reviewed, notarized, and maintained legal documentation, achieving high accuracy to support legal integrity
- Communicated with courts, employers, attorneys, and employees via phone and email
Education
ADP Payroll Specialist Certification -
Coursera
USALean Manufacturing Green Belt Certification -
SLP, MexicoBusiness Administration
Univerisdad Tangamanga
SLP, MexicoGDE -
Maricopa Skill Center
Phoenix, AZSkills
- Bilingual English/Spanish
- Excellent Customer Service
- Problem Solving and Attention to detail
- Process Improvement
- Phone & Email Support
- Multitasking
- Compliance
- Confidential Information Handling
Additional Qualifications
- Comfortable working remotely and independently
- Strong attention to detail and reliability
- Adaptable to new systems, software, and procedures
- Experienced in high volume, deadline driven environments
Languages
Spanish
Native/ Bilingual
Certification
- ADP Entry-Level Payroll Specialist
Timeline
Truck Delivery Dispatcher
Maersk
01.2024 - 01.2025
Customer Service Representative
Maximus
01.2022 - 01.2026
Escrow Assistant
Carefree Title
01.2020 - 01.2022
Garnishment Specialist
Honeywell Automotive de Mexico, Pet Sence, Onesource Virtual
01.2009 - 01.2020
ADP Payroll Specialist Certification -
Coursera
Lean Manufacturing Green Belt Certification -
Business Administration
Univerisdad Tangamanga
GDE -
Maricopa Skill Center