TRACY MONTERO
Carrollton
Summary
Experienced in customer service and medical administration, with 10 years of expertise in patient care and administrative duties. Proficient in EMR charting, patient communication, and technical support dispatching, as well as call center support. Possesses a diverse skill set to excel in various tasks. Strong ability to multitask and dedicated to providing exceptional service. Committed to delivering the highest level of support to customers.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
SSG
07.2024 - Current
- Temporary- Government Contractor- Remote
- Helpline for incoming calls
- Assist survivors with their case
Lead Medical Assistant
Elite NeuroScience Center
05.2022 - Current
- Patient In-take/Vital signs EMR Charting Injections
- Patient Phone Calls Medication/supply order MOCA Testing
Dispatcher
Smith Thompson Security
02.2023 - 10.2023
- Call center environment
- Dispatch emergency services for incoming alarms
- Assist customers with technical difficulties
Medical Office Administrator
Las Vegas Infusion Centers
06.2018 - 07.2019
- Patient In-take/Vital signs EMR Charting Injections
- Medication/procedure Prior authorization Medication/supply order
- Schedule all appointments
- Billing
Medical Assistant
Nader Y Abdelsayed, & Associates
08.2017 - 04.2018
- Patient In-take/Vital signs EMR Charting Assist Physician Injections
- Specimen collection Medication/procedure Prior authorization
- Urinalysis/UPTs Triage Scribe
Medical Assistant
Woman, Woman Gynecology
01.2017 - 08.2017
- Patient In-take/Vital signs EMR Charting Assist Physician Injections
- Blood Draws/Ivs Specimen Collection Urinalysis/ UPTs
- Preparing medications Medication counts and equipment check
Medical Assistant
Oasis Behavioral Health
01.2016 - 01.2017
- Patient In-take/Vital signs Patient check In/Out Charting ADHD Testing
- Insurance Verifications Prior Authorizations Call in prescriptions
Medical Assistant
Synergy Cancer Center Of Nevada
09.2015 - 01.2016
- Patient In-take/Vital signs Patient Check In/Out EMR Charting
- Assist Physician Room Preparation For Procedures Transfer Patients to E.R
- Order supplies Order Patients chemotherapy medications
- Prescription Call In Through EMR Patient Scheduling Inbound/Out Calls
- Preparing Patient Charts For Physicians Using Hospital's EMR for records
- Insurance Verification
Medical Assistant
Absolute Primary Care Center
05.2015 - 09.2015
- Patient In-take/Vital Signs Charting Urinalysis/UPTs
- Drug Screening Assist Physician Patient Check In/Out
- Insurance Verification Referrals Billing and collection
All American Surgical
03.2015 - 04.2015
- Externship
- Patient In-Take/Vital Signs suture removal sterilization
- Room Preparation for Minor Surgery Bandaging
- Specimen collection Patient Preparation for Minor Surgery
- Wound culture Prescription call in Patient Scheduling
- Insurance verification Patient check in Pre-Authorization/Eligibility
Education
Medical Back Office Specialist Diploma -
Healthcare Preparatory Institute
Las Vegas, NV04.2015
High School Diploma -
Academy of Individualized Studies Ombudsman
North Las Vegas05.2014
Skills
- Customer Service
- Medical Office Administration
- Lead Medical Assistant
- Remote Experience
- Fast- Learner
- Multi- tasker
- Phlebotomy
- Assist Physician
- CPR Certified (AHA)
- Injections/IV administration
- Billing and Collection
- Basics of Insurances
- Bilingual English/Spanish
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint resolution
- Payment processing
- Client relations
- Administrative support
Timeline
Customer Service Representative
SSG
07.2024 - Current
Dispatcher
Smith Thompson Security
02.2023 - 10.2023
Lead Medical Assistant
Elite NeuroScience Center
05.2022 - Current
Medical Office Administrator
Las Vegas Infusion Centers
06.2018 - 07.2019
Medical Assistant
Nader Y Abdelsayed, & Associates
08.2017 - 04.2018
Medical Assistant
Woman, Woman Gynecology
01.2017 - 08.2017
Medical Assistant
Oasis Behavioral Health
01.2016 - 01.2017
Medical Assistant
Synergy Cancer Center Of Nevada
09.2015 - 01.2016
Medical Assistant
Absolute Primary Care Center
05.2015 - 09.2015
All American Surgical
03.2015 - 04.2015
Medical Back Office Specialist Diploma -
Healthcare Preparatory Institute
High School Diploma -
Academy of Individualized Studies Ombudsman
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