MARGARITA MARTINEZ
Los Angeles,California
Summary
As a hardworking professional in the hospitality industry since 2012, I have tremendous experience in hotel operations, sales and marketing. My background also includes experience in event planning and leadership, specifically wedding planning and managing front desk and housekeeping teams. I am a hardworking, dedicated and proactive person who is always seeking new challenges and new ways to enhance business procedures. My outgoing personality and positive attitude make me an approachable person and a great team player. Additionally I'm creative, quick at problem solving, and constantly wanting to grow, learn, and deliver successful results. Being a quick learner, I am constantly wanting to grow and learn.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Service Manager - Wedding Planner
The Walt Disney Company
09.2021 - Current
- Conducted initial consultation with clients to discuss wedding details, venue options and other logistics to understand vision and budget.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Maintained energy and enthusiasm in fast-paced environment.
Reservation Sales Agent
The Walt Disney Company
10.2014 - 09.2021
- Assist Guests with booking their dream vacations with excellent service and communication skills
- Top performing Reservation Sales Agent with experience in both domestic and international sales for the Disneyland Resort, and Aulani, driving top revenue, efficiency and Guest service metrics
- Plan bi-annual recognition events for 400+ Cast Members as a Town Hall committee member at the Walt Disney Travel Company
- Top 10% of applicants for the Disney Leadership Essential spring 2017 program (out of 1,800 candidates)
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Back-Up Resource Desk Specialist since June 2016
- Monitoring staffing levels of 400+ Cast Members, processing same day schedule changes for payroll and other workforce management needs
- Back-Up for Guest Information and Ticket sales since October 2017
- Assist Guests with booking Disney tickets, tours, Annual Passes and various Disney Parks inquires
- Also, supported the Annual Passholder queue and booked special events
- Back-Up as a Reservation Agent for Groups and Conventions since February 2019
- Creating bookings for Guests traveling in contracted room blocks and making rooming list.
Guest Services/Hotel Front Desk Supervisor
Puerto Bahia/ Delta By Marriot
09.2013 - 10.2014
- Managed all Guest check-ins and check-outs
- Supervised housekeeping team to ensure all the villas were clean and neat for Guests, and that the front desk had all amenities needed for the arrivals and check outs
- Assisted Guests with needs at our resort or suggestions about Puerto Vallarta for first time visitors
- Multiple reviews in Trip Advisor mention my excellent Guest service
- For example: "Best Customer Service Ever, I can't say enough for the service by Maggie, Oscar and Jerry." by Mrs
- Kimble, February 2014.
Wedding Planner Coordinator
San Marino Hotel
09.2012 - 09.2013
- Planned and developed the event area at the hotel, as well numerous events and weddings within the space
- Developed creative solutions to solve any problem and fix any situation during the events, especially when the easy solution is not visible
- Managed group reservations for weddings
- Manager on duty for the resort.
Education
Bachelor of Science - Marketing
UNIVA
Puerto Vallarta12.2008
Skills
- Outstanding Customer Service
- Social Media Expert
- Ability to work under pressure
- Systems/Software:
- Opera, Passkey, TravelBox Central, Amadeus, Bolt, Daylight, GEMS, Workbrain and Microsoft Office
- 10 years of Hospitality Industry experience
- Budget Planning and Administration
- Problem Anticipation and Resolution
- Critical Thinking
- Creative Solutions
- Interpersonal Relationships
- Client Consultations
- Complex Problem-Solving
- Event Organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Manager - Wedding Planner
The Walt Disney Company
09.2021 - Current
Reservation Sales Agent
The Walt Disney Company
10.2014 - 09.2021
Guest Services/Hotel Front Desk Supervisor
Puerto Bahia/ Delta By Marriot
09.2013 - 10.2014
Wedding Planner Coordinator
San Marino Hotel
09.2012 - 09.2013
Bachelor of Science - Marketing
UNIVA
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