MARGARITA MARTINEZ
The Walt Disney Company
Los Angeles,California
14
years of professional experience
Dedicated hospitality professional with over a decade of experience in hotel operations, sales, marketing, and event planning. Proven expertise in wedding coordination, team leadership, and enhancing business procedures. An outgoing, proactive problem-solver and collaborative team player committed to delivering exceptional results and continuous growth.
Work History
Wedding Service Manager
4 Years 11 Months- Conducted initial consultation with clients to discuss wedding details, venue options and other logistics to understand vision and budget.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Maintained energy and enthusiasm in fast-paced environment.
Reservation Sales Agent
6 Years 11 Months- Assist Guests with booking their dream vacations with excellent service and communication skills
- Top performing Reservation Sales Agent with experience in both domestic and international sales for the Disneyland Resort, and Aulani, driving top revenue, efficiency and Guest service metrics
- Plan bi-annual recognition events for 400+ Cast Members as a Town Hall committee member at the Walt Disney Travel Company
- Top 10% of applicants for the Disney Leadership Essential spring 2017 program (out of 1,800 candidates)
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Back-Up Resource Desk Specialist since June 2016
- Monitoring staffing levels of 400+ Cast Members, processing same day schedule changes for payroll and other workforce management needs
- Back-Up for Guest Information and Ticket sales since October 2017
- Assist Guests with booking Disney tickets, tours, Annual Passes and various Disney Parks inquires
- Also, supported the Annual Passholder queue and booked special events
- Back-Up as a Reservation Agent for Groups and Conventions since February 2019
- Creating bookings for Guests traveling in contracted room blocks and making rooming list.
Guest Services/Hotel Front Desk Supervisor
1 Year 1 Month- Managed all Guest check-ins and check-outs
- Supervised housekeeping team to ensure all the villas were clean and neat for Guests, and that the front desk had all amenities needed for the arrivals and check outs
- Assisted Guests with needs at our resort or suggestions about Puerto Vallarta for first time visitors
- Multiple reviews in Trip Advisor mention my excellent Guest service
- For example: "Best Customer Service Ever, I can't say enough for the service by Maggie, Oscar and Jerry." by Mrs
- Kimble, February 2014.
Wedding Planner Coordinator
1 Year- Planned and developed the event area at the hotel, as well numerous events and weddings within the space
- Developed creative solutions to solve any problem and fix any situation during the events, especially when the easy solution is not visible
- Managed group reservations for weddings
- Manager on duty for the hotel every 2 weeks.
Education
Bachelor of Science - Marketing
Skills
Outstanding Customer Service
Social Media Expert
Ability to work under pressure
Systems/Software:
Opera
Passkey
TravelBox Central
Amadeus
Bolt
Daylight
GEMS
Workbrain and Microsoft Office.
14 years of Hospitality Industry experience
Budget Planning and Administration
Problem Anticipation and Resolution
Critical Thinking
Creative Solutions
Interpersonal Relationships
Timeline
Wedding Service Manager
The Walt Disney Company
09.2021 - CurrentRead More
Reservation Sales Agent
The Walt Disney Company
10.2014 - 09.2021Read More
Guest Services/Hotel Front Desk Supervisor
Puerto Bahia/ Delta By Marriot
09.2013 - 10.2014Read More
Wedding Planner Coordinator
San Marino Hotel
09.2012 - 09.2013Read More
UNIVA
Bachelor of Science from Marketing
Read More