Margarita Mendez Torres
Anaheim,CA
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated cosmetic expertise, including competitive offerings, pricing and market positioning.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Counter Manager for Laura Mercier
Nordstrom
08.2021 - Current
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
Lash Consultant
Amazing Lash Studio
01.2021 - 08.2021
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Educated clients on how to clean and maintain lash extensions.
- Maintained a professional demeanor at all times, representing the salon brand positively to clients and peers alike.
- Consulted with clients to understand desired look and discuss available lash options.
- Utilized social media platforms effectively for promotion, generating new leads, and increasing brand awareness within the community.
- Listened to guest concerns, identified appropriate solutions and resolved issues quickly with minimal expense.
- Answered phone calls and emails to schedule client appointments.
- Consistently booked appointments efficiently while managing cancellations or rescheduling requests promptly.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Documented guest preferences, services and feedback to create seamless experience for return visits.
- Learned and adapted quickly to new technology and software applications.
General Manager
Jamba Juice
06.2018 - 01.2021
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Assisted in recruiting, hiring and training of team members.
Education
Associate of Science - Business Administration
Saddleback College
Mission Viejo, CA05.2021
Skills
- Sales processing
- Budget Management
- Stock replenishment
- Merchandise Display
- Team Leadership
- Product Knowledge
Certification
- Licensed Esthetician - 2024
- Certified Makeup Artist, Laura Mercier - 2021
- Certified Dermaplaning, Paul Mitchell the School at Costa Mesa- 2024
Timeline
Counter Manager for Laura Mercier
Nordstrom
08.2021 - Current
Lash Consultant
Amazing Lash Studio
01.2021 - 08.2021
General Manager
Jamba Juice
06.2018 - 01.2021
Associate of Science - Business Administration
Saddleback College