Margarita Mendez Torres

Anaheim,CA

Summary

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated cosmetic expertise, including competitive offerings, pricing and market positioning.

Overview

years of professional experience

Certification

Work History

Counter Manager for Laura Mercier

Nordstrom

Newport Beach, CA

08.2021 - Current

Maintained cleanliness and organization of counter area, adhering to company standards at all times.
Promoted brand loyalty by creating personalized experiences for each customer during their visit.
Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
Developed strong relationships with clients, resulting in repeat business and referrals.
Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.

Lash Consultant

Amazing Lash Studio

Irvine, CA

01.2021 - 08.2021

Provided pre- and post-service consultations to accurately assess clients' needs.
Educated clients on how to clean and maintain lash extensions.
Maintained a professional demeanor at all times, representing the salon brand positively to clients and peers alike.
Consulted with clients to understand desired look and discuss available lash options.
Utilized social media platforms effectively for promotion, generating new leads, and increasing brand awareness within the community.
Listened to guest concerns, identified appropriate solutions and resolved issues quickly with minimal expense.
Answered phone calls and emails to schedule client appointments.
Consistently booked appointments efficiently while managing cancellations or rescheduling requests promptly.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Documented guest preferences, services and feedback to create seamless experience for return visits.
Learned and adapted quickly to new technology and software applications.

General Manager

Jamba Juice

Mission Viejo, CA

06.2018 - 01.2021

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Assisted in recruiting, hiring and training of team members.

Education

Associate of Science - Business Administration

Saddleback College