Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Margarita Mendez Torres

Anaheim,CA

Summary

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated cosmetic expertise, including competitive offerings, pricing and market positioning.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Counter Manager for Laura Mercier

Nordstrom
08.2021 - Current
  • Maintained cleanliness and organization of counter area, adhering to company standards at all times.
  • Promoted brand loyalty by creating personalized experiences for each customer during their visit.
  • Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
  • Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.

Lash Consultant

Amazing Lash Studio
01.2021 - 08.2021
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Educated clients on how to clean and maintain lash extensions.
  • Maintained a professional demeanor at all times, representing the salon brand positively to clients and peers alike.
  • Consulted with clients to understand desired look and discuss available lash options.
  • Utilized social media platforms effectively for promotion, generating new leads, and increasing brand awareness within the community.
  • Listened to guest concerns, identified appropriate solutions and resolved issues quickly with minimal expense.
  • Answered phone calls and emails to schedule client appointments.
  • Consistently booked appointments efficiently while managing cancellations or rescheduling requests promptly.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Documented guest preferences, services and feedback to create seamless experience for return visits.
  • Learned and adapted quickly to new technology and software applications.

General Manager

Jamba Juice
06.2018 - 01.2021
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Assisted in recruiting, hiring and training of team members.

Education

Associate of Science - Business Administration

Saddleback College
Mission Viejo, CA
05.2021

Skills

  • Sales processing
  • Budget Management
  • Stock replenishment
  • Merchandise Display
  • Team Leadership
  • Product Knowledge

Certification

  • Licensed Esthetician - 2024
  • Certified Makeup Artist, Laura Mercier - 2021
  • Certified Dermaplaning, Paul Mitchell the School at Costa Mesa- 2024

Timeline

Counter Manager for Laura Mercier

Nordstrom
08.2021 - Current

Lash Consultant

Amazing Lash Studio
01.2021 - 08.2021

General Manager

Jamba Juice
06.2018 - 01.2021

Associate of Science - Business Administration

Saddleback College
Margarita Mendez Torres