Sabrina Colòn
Waukesha,WI
Summary
Articulate Operations Manager with13 -year background meeting sales goals by creating interest in company's products. Flexible and communicative professional with solid understanding of the Retail industry. Motivated to maintain customer satisfaction and contribute to company success by establishing rapport with customers.
Overview
24
24
years of professional experience
Work History
Laura Mercier Counter Manager
Nordstrom Mayfair
Wauwatosa, WI
04.2024 - Current
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
Counter Manager Tom Ford
Nordstrom
Wauwatosa, WI
07.2023 - 04.2024
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Achieved sales goals through effective communication and demonstration of products.
- Managed inventory to ensure adequate stock levels and timely replenishment.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Assisted in the recruitment, training, and supervision of new employees, contributing to team success.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Collaborated closely with vendors for timely delivery of orders while maintaining a healthy professional relationship.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Recruited, coached, motivated and trained 4 new associates in one year.
Financial Advisor
Mutual Of Omaha
Waukesha, WI
05.2020 - 04.2022
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
- Boosted sales by 75% and exceeded sales target by employing consultative sales tactics and superior customer care.
Licensed Financial Advisor
Northwestern Mutual
Waukesha, WI
04.2019 - 01.2022
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Researched fiduciary rules and regulations, interviewed industry experts, constructed financial models, performed sensitivity analyses and compiled final reports to deliver top-notch service to customers.
Area-Supervisor/ Product Specialist
Chanel Cosmetics-Bonton
Brookfield, WI
01.2017 - 02.2020
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Tracked hours and inventory usage, and prepared associated reports.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Processed orders and issued documentation.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Planned sequence of operations and established schedule.
- Directed daily workflow of 20-strong team in Cosmetics Dept
Manager
MAC Cosmetics-Macy's
Wauwatosa, WI
10.2007 - 07.2010
- Onboarded new employees with training and new hire documentation.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Maximized performance by monitoring daily activities and mentoring team members.
Hair Color Specialist/Manager of Operations
Hair Color To Go
Elm Grove, WI
04.2006 - 01.2008
- Selected and formulated chemical color treatments to achieve clients' desired hair color, measuring and mixing components with accuracy.
- Communicated effectively with clients to establish expectations and desires for color treatment.
- Handled inventorying of hair products.
- Prepared hair for styling, coloring treatments, and cuts.
- Documented client information, color treatment formulas and general notes on services into logbooks.
- Answered phone calls and emails to schedule client appointments.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Performed manicures, pedicures, paraffin wax treatments and full nail sets.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Increased salon profit by 50% through upselling and providing personalized care for return visitors.
- Increased annual revenue 45% for 2 consecutive years through effective customer service and inventory management.
CNA, Float Pool
St. Luke's Medical Center
Milwaukee, WI
03.2000 - 11.2004
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Conducted rounds with medical staff to promote improved understanding between patients, nursing staff and medical staff to support continued quality of communication and care.
- Evaluated patient during admission, hospital stay and through discharge.
Education
Associate of Science - Bachelor of Nursing
University Wisconsin Milwaukee
Milwaukee, WI05.1999
Skills
- Financial Knowledge
- Skill-Building Strategies
- Prospective Client Engagement
- Customer Referrals
- Customer Loyalty
- Creative Solutions
- Prepare Performance Reports
- Presentations
- Pricing Structures
- Cleanliness and Sanitation
- Streaming Media
Timeline
Laura Mercier Counter Manager
Nordstrom Mayfair
04.2024 - Current
Counter Manager Tom Ford
Nordstrom
07.2023 - 04.2024
Financial Advisor
Mutual Of Omaha
05.2020 - 04.2022
Licensed Financial Advisor
Northwestern Mutual
04.2019 - 01.2022
Area-Supervisor/ Product Specialist
Chanel Cosmetics-Bonton
01.2017 - 02.2020
Manager
MAC Cosmetics-Macy's
10.2007 - 07.2010
Hair Color Specialist/Manager of Operations
Hair Color To Go
04.2006 - 01.2008
CNA, Float Pool
St. Luke's Medical Center
03.2000 - 11.2004
Associate of Science - Bachelor of Nursing
University Wisconsin Milwaukee