Margarita Mendieta
Summary
Detail-Oriented Security Supervisor experienced in optimizing site operations and ensuring adherence to safety protocols. Achieved risk mitigation and effective incident management through strong conflict resolution and risk assessment skills. Focused on enhancing team performance and developing strategic improvements to security procedures.
Overview
12
12
years of professional experience
1
1
Certification
1
1
Language
Work History
Security Site Supervisor
Allied Universal Security Services
Columbus, OH
02.2020 - Current
- Supervised security staff, ensuring adherence to safety protocols and operational standards.
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Implemented access control systems, effectively preventing unauthorized entry into restricted areas of the facility.
- Implemented surveillance systems, optimizing monitoring capabilities across facilities.
- Provided first-line support to shift workers during incidents and escalated situations.
- Conducted routine inspections of premises, identifying vulnerabilities and recommending improvements.
- Developed training programs for new officers, enhancing team performance and compliance awareness.
- Enhanced security measures by implementing new procedures and conducting regular training sessions for security officers.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety the top priority.
- Developed detailed incident reports, providing comprehensive information for management review and decision-making.
- Welcomed guests at entrance, creating a friendly atmosphere. professionally and courteously to cultivate a a welcoming atmosphere while making safety the top priority.
- Developed detailed incident reports, providing comprehensive information for management review and decision-making.
- Analyzed security data trends, driving strategic decisions to reduce incidents and enhance safety measures.
- Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Assisted in the hiring process for new security officers by reviewing applications, conducting interviews, and providing recommendations to management.
- Monitored scheduling software performance, identifying areas for improvement and system enhancements.
- Trained and mentored junior staff on effective scheduling practices and system utilization.
- Collaborated with senior leadership to align scheduling strategies with organizational goals and priorities.
- Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
- Utilized advanced computer skills to quickly and accurately input data into various software programs.
- Used basic computer skills to key customer names, addresses, statistical information, or other data.
Billing Specialist
Wasserstrom
Columbus, OH
12.2018 - 02.2020
- Processed and verified billing statements for accuracy and compliance with company policies.
- Collaborated with finance team to resolve discrepancies in customer accounts efficiently.
- Managed invoicing cycles, ensuring timely billing and payment collection from clients.
- Conducted audits of accounts receivable to identify areas for operational efficiency gains.
- Developed and maintained strong relationships with customers to facilitate smooth billing processes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Banquet Server
A sharp staffing
Columbus, OH
10.2016 - 12.2018
- Delivered exceptional service during high-volume events, ensuring guest satisfaction and seamless operations.
- Executed precise setup and breakdown of banquet spaces, adhering to event specifications and timelines.
- Oversaw inventory management for catering supplies, optimizing resource allocation for events.
- Coordinated with event planners to customize services according to client preferences, enhancing overall satisfaction scores.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Adhered to all health and safety regulations while serving food and beverages.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
Breakfast Attendant
Embassy Suites by Hilton
Columbus, OH
01.2015 - 09.2017
- Managed daily breakfast service, ensuring high standards of food quality and presentation.
- Trained new staff on food safety protocols and efficient service techniques.
- Coordinated inventory management for breakfast supplies, minimizing waste and maintaining stock levels.
- Implemented guest feedback to enhance menu offerings and improve overall dining experience.
- Supervised breakfast area cleanliness, adhering to health and safety regulations consistently.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
Education
High school diploma -
Centennial High School
Columbus, OHSkills
- Access control
- Security guard card
- Incident investigation
- CCTV operation
- Regulatory compliance
- Staff scheduling
- Security certification
- Bilingual in Spanish
- Relationship management
- Data analysis
- Conflict resolution
- Regulatory oversight
- Investigative techniques
- Performance evaluation
Certification
- First Aid Certification
- Security Guard Card July 2022 to July 2027
Languages
Spanish - Fluent
Timeline
Security Site Supervisor
Allied Universal Security Services
02.2020 - Current
Billing Specialist
Wasserstrom
12.2018 - 02.2020
Banquet Server
A sharp staffing
10.2016 - 12.2018
Breakfast Attendant
Embassy Suites by Hilton
01.2015 - 09.2017
High school diploma -
Centennial High School