Margarita Miranda
Paramount,USA
Summary
To seek an ASM II position with an opportunity to contribute to the success and growth of the organization.
Overview
21
21
years of professional experience
Work History
Administrative Services Manager II
Los Angeles County Department of Public Social Services (DPSS)
09.2014 - Current
- Managed Leave Management and Disability Compliance Workers’ Compensation Unit, overseeing 5 ASM Is, 15 management analysts, and 7 clerical staff; assisted with complex cases; provided administrative and technical supervision, including performance management and coaching; conducted research and analyzed data to formulate reports and recommendations; offered subject matter expertise on administrative matters; determined and enforced disciplinary actions per County policies.
- Developed payroll process knowledge to enhance processing of Notice of Benefits for workers’ compensation and ensure accurate timecard coding.
- Human Resources Division, Leave Management and Disability Compliance Section
Head Departmental Personnel Technician
Los Angeles County Department of Public Social Services (DPSS)
Los Angeles, CA
10.2011 - 09.2014
- I supervised and led technical staff and support staff providing services in Return to Work for the Department of Public Social Services. Technical staff include 1 ASM I, 2 Sr. DPTs 9 Management Analysts, and 4 ITCs, 1 Sr. Clerk, 1 Payroll Clerk.
- Oversaw operations in Human Resources Division, RTW Section
- Provided support, advice, and guidance to managers, supervisors, and employees on RTW, workers’ compensation, FMLA, CFRA, interactive process meetings, and medical leave accommodations per established policies and procedures.
- Communicated with management regarding potential liabilities and identified, analyzed, and resolved complex employee-related issues, focusing on returning employees to work through options such as medical release or demotion to previously held positions.
- I consulted and worked with the Chief Executive Office, Occupational Health Programs, the Department of Human Resources and other department management staff, to effectively address the complex issues.
- I provide information to employees concerning their rights, benefits, responsibilities, and explain departmental policies, rules and regulations according to the Civil Service Rules.
- I have knowledge of the Absence Management System (AMS). I also have general knowledge of Payroll Functions.
- Communicated with LACERA regarding retirement issues.
Head Departmental Personnel Technician
Los Angeles County Department of Health Services
Commerce, CA
06.2007 - 10.2012
- Managed Return to Work Unit for LAC+USC Medical Center, supervising 1 Sr. DPT, 5 DPTs, and 1 ITC to ensure effective team operations.
- Facilitated return-to-work processes, coordinating necessary accommodations to support employees' reintegration.
- Reduced the number of employees off work by either returning them to work or exploring options available, such as medical release, demotion to a previously held position, or assisting with resignation or retirement.
- I provided information to employees concerning their rights, benefits, responsibilities, and explained departmental policies, regulations, and Civil Service Rules.
- Consulted and worked with the Chief Executive Office, the Department of Human Resources and other departmental management staff, to effectively address complex issues.
- I corresponded with the Third Party Administrator, Los Angeles County Employee's Retirement Association (LACERA), regarding retirement issues, and Sedgwick CMS, regarding Long Term Disability.
- Ensured staff maintained accurate Industrial Injury files, responded to Board letters, and processed medical separations efficiently.
Sr. Departmental Personnel Technician
Los Angeles County Department of Health Services
Commerce, CA
08.2006 - 06.2007
- Acted as Head, Departmental Personnel Technician in Return-to-Work Unit following manager's transfer, ensuring continuity in personnel operations.
- Supervised one Sr. DPT, two DPTs, one Staff Assistant, one DPA over FMLA, and one ITC, coordinating efforts to manage departmental personnel needs.
Sr. Departmental Personnel Technician
Los Angeles County Department of Health Services
Commerce, CA
04.2005 - 08.2006
- Provided technical personnel support in Return-to-Work unit, informing employees of rights, benefits, responsibilities, and departmental policies, regulations, and civil service rules.
- Provided support to employees during their transition back to work.
- Prepared and maintained long-term leave reports to ensure accurate tracking and compliance.
- Collaborated with third-party administrators, including Los Angeles County Employee's Retirement Association (LACERA) on retirement issues and Voluntary Plan Administrators (VPA) on long-term disability.
- I have worked in Human Resources since 1990 and in Return to Work since 1997.
Skills
- Ability to answers inquiries requiring a knowledge of County payroll process and interpret County payroll policies and procedures
- Proficient in using e-HR, Microsoft Word, Outlook, and Excel
- Familiar with some payroll processes, specifically time sheet administration and accurate time sheet coding, with a proven ability to ensure data accuracy and compliance
- Decision making
- Problem solving
- Attention to detail
- Conflict resolution
- Communication skills
- Active listening
- Reliability
- Critical thinking
- Workers' compensation
- Leave management
- Return-to-work
- Team leadership
Timeline
Administrative Services Manager II
Los Angeles County Department of Public Social Services (DPSS)
09.2014 - Current
Head Departmental Personnel Technician
Los Angeles County Department of Public Social Services (DPSS)
10.2011 - 09.2014
Head Departmental Personnel Technician
Los Angeles County Department of Health Services
06.2007 - 10.2012
Sr. Departmental Personnel Technician
Los Angeles County Department of Health Services
08.2006 - 06.2007
Sr. Departmental Personnel Technician
Los Angeles County Department of Health Services
04.2005 - 08.2006