Hi, I’m
Margarita Montanez
ST LAKELAND,FLORIDA
Overview
14
years of professional experience
Work History
P S, S
Manager Assistant
Job overview
- Dedicated Bilingual Customer Services Representatives with proven leadership and multi- tasking communications skills
- Interested in pursuing a Bilingual Customer Services Representatives or, position that will allows to use interpersonal and customer services skills to benefit the customer services goals of a company
- Accomplished Assistant Manager with in-depth experience consistently rising through ranks
- Well-versed in sales, personnel management, accounting and inventory management
- Dedicated to complete knowledge of company products and services for optimized customer service
- Employee performance evaluations
- Recruiting and Interviewing
- Staff Supervision
- Training
- Business planning
- Staff Management, W H activities
- Rotated merchandise and displays to feature new products and promotions
Brother United JanitorialEast Rochester, NY
Assistant Store Manager
03.2014 - 03.2021
Job overview
- Conducted research, gathered information from multiple sources and presented results
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Maintained energy and enthusiasm in fast-paced environment
- Worked with customers to understand needs and provide excellent service
- Served customers and followed outlined steps of service
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Demonstrated respect, friendliness and willingness to help wherever needed
- Adhered to social distancing protocols and wore mask or face shield
- Maintained energy and enthusiasm in fast-paced environment
- Conducted research, gathered information from multiple sources and presented results
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily
Burger KingNorth San Juan
Assistant Store Manager
01.2012 - 01.2016
Job overview
- Brother united janitorial services experience with window server 2019,, offices Excell PowerPoint and human resources
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
FAZZA FOOD CORPNorth San Juan
MANAGER
06.2014 - 11.2015
Job overview
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
hotelware incNorth San Juan, Puerto
Manager
01.2010 - 01.2012
Job overview
- Rico
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Recorded inventory sales into organization's weekly income report
- Conducted monthly inventories of raw materials and components on work floor
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Continental SuppliesNorth San Juan
Sales Manager, and Office Assistant
01.2007 - 01.2010
Job overview
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction
- Improved sales processes to streamline customer acquisition and onboarding strategies
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries
Education
Inter American University of Puerto Rico Metropolitan Campus, Interamerican University of Puerto Rico
02.2003
Rochester Community High School
Associate of Arts
01.2003
University Overview
Secretary with word processing, benedict school of commerces, Best Secretary Achievement and good, GPA: 3.00
Inter American University of Puerto Rico Metropolitan Campus
Associate of Arts
02.2000
University Overview
Elemental education, Interamericana recinto cupey pr Best Childrens Story and Elementary Presentations for
the Puerto Rico Education Department, GPA: 3.25
Skills
- Closing and Contract Negotiations
- Cost Control
- Staff Supervision
- Customer Relations
Timeline
MANAGER
FAZZA FOOD CORP
06.2014 - 11.2015
Assistant Store Manager
Brother United Janitorial
03.2014 - 03.2021
Assistant Store Manager
Burger King
01.2012 - 01.2016
Manager
hotelware inc
01.2010 - 01.2012
Sales Manager, and Office Assistant
Continental Supplies
01.2007 - 01.2010
Manager Assistant
P S, S
Inter American University of Puerto Rico Metropolitan Campus, Interamerican University of Puerto Rico
Rochester Community High School
Associate of Arts
Inter American University of Puerto Rico Metropolitan Campus
Associate of Arts