Margarita Ortiz
Orlando
Summary
Organized healthcare professional with over nine years of experience in patient registration and insurance verification. Skilled in providing excellent customer service and managing high-volume workloads in fast-paced medical environments. Proven ability to enhance patient satisfaction and streamline office operations. Dedicated to supporting patient care through effective communication and collaboration with medical teams.
Overview
7
7
years of professional experience
Work History
Senior Front Office Assistant
Orlando Health APH Pediatric Neurology
05.2024 - 10.2024
- Check in and check out patients and collect copays and outstanding balances and verify patient demographic information at each visit and reviews all forms completed by the patient's parents or legal guardian for accuracy and completeness.
- Confirm and rescheduled next day appointments if needed.
- Responsible for distributing faxes from Onbase to their proper place.
- Scheduled, rescheduled and confirmed new and established patient appointments as assigned.
- Checked voicemails on my assigned day and take accurate messages and distribute them to their proper place.
- Interacted with nurses on the patient’s needs.
Surgery Scheduler
Orlando Health
01.2023 - 05.2024
- Addressed, documented, and responded to incoming and outgoing calls and correspondence and updated patient financial information to ensure accuracy.
- Call patients to schedule surgery at Ambulatory Surgical Center and ensuring patient make it to surgery and schedule post op appointments and schedule at least 5 robotic cases per day at ORMC hospital and other cases at Ambulatory Care Center.
- Obtain clearance/ authorization/ referrals for surgery.
- Work in collaboration with physicians, and other healthcare team member and improved patient satisfaction by finding creative solutions to problems.
Senior Front Office Assistant
Orlando Health Physician Associates
05.2021 - 01.2023
- Check in and check out patients and collect copays and outstanding balances and verify patient demographic information at each visit and reviews all forms completed by patients for accuracy and completeness.
- Confirm and rescheduled next day appointments if needed.
- Answer at least 2 phone lines about 10 calls per day and take accurate messages and distribute them to their proper place.
- Performs daily reconciliation if cash is collected and ensuring cash is applied accurately and cash reconciliation is in balance.
Medical Registration Clerk
Orlando Health Physician Associates
07.2019 - 01.2020
- Registers all patients and verified patient’s eligibility.
- Collected new patient forms, scanned insurance cards to coordinate patient information for billing and insurance processing.
- Scheduled, rescheduled and confirmed new patient appointments as assigned.
- Answered at least 3 phone lines about 15 calls per day and take accurate messages and distribute them to their proper place.
Medical Receptionist
Black Sheep Medical
12.2017 - 05.2018
- Performed checking in and out patients, collect and post co-pays and outstanding balances from patients.
- Update patient demographics and insurance info in their accounts. and scan important documents such as driver licenses and insurance cards into patient’s account.
- Established and verify patient’s insurance before their visit.
- Taking accurate messages and distributing them to their proper place.
- Fax medical requests for doctor and nurse practitioners to obtain medical records.
- Answered 2 phone lines and about 20 phone calls per day and took accurate messages for 1 physician and 2 nurse practitioners scheduling appointments, and handling patient inquiries.
Education
Certification - Medical Insurance Billing
Career Quest Medical Billing School
Manhattan, NY05.2004
High School Diploma -
John Jay High School
Brooklyn, NY06.1994
Skills
- Planning and coordination
- Customer service
- Effective Communication
- Exceptional Attention to Detail
- Team Work
- Organized
- Obtaining Authorizations
- Epic Systems, Microsoft office
- Scheduling Management
- Patient Record Accuracy
- Insurance Verification
Timeline
Senior Front Office Assistant
Orlando Health APH Pediatric Neurology
05.2024 - 10.2024
Surgery Scheduler
Orlando Health
01.2023 - 05.2024
Senior Front Office Assistant
Orlando Health Physician Associates
05.2021 - 01.2023
Medical Registration Clerk
Orlando Health Physician Associates
07.2019 - 01.2020
Medical Receptionist
Black Sheep Medical
12.2017 - 05.2018
Certification - Medical Insurance Billing
Career Quest Medical Billing School
High School Diploma -
John Jay High School
Similar Profiles
Jalpa PatelJalpa Patel
R. EEG T. at Novant Health Pediatric NeurologyR. EEG T. at Novant Health Pediatric Neurology
Madison AllenMadison Allen
Front Office Assistant at Orlando Health - NeurologyFront Office Assistant at Orlando Health - Neurology
Sarah AnguianoSarah Anguiano
CSR at CITY OF AUSTIN APH Environmental Health Service DivisionCSR at CITY OF AUSTIN APH Environmental Health Service Division