Margarita Perez
Salem,Or
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
27
27
years of professional experience
Work History
Admin Assitant/Office Staff Assistant
City of Salem CPD
Salem, OR
08.2023 - 06.2024
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered phone calls and directed them to appropriate personnel.
- Managed inventory of office supplies and placed orders when needed.
- Provided administrative support to multiple departments as needed.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Facilitated communication within the office and with external partners.
- Supported the planning and execution of corporate events and meetings.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Assisted with preparing and editing company correspondence and presentations.
- Entered data into accounting software programs such as FIMS City of Salem PA and AR System.
Public Services Representative
DHS/OHA
Salem, OR
03.2018 - 09.2020
- Assisted OHP Participants on how to access the Oregon Health Plan questions, Delivered fast, friendly and knowledgeable service for routine questions and service complaints related to Coordinated Care Organization enrollment and process in to different CCO's/DCO's according to members County of residence explained enrollment process such as Enrollment dates into Plans for future effective enrollment dates, determining which route the member will need to take, educating members on the process when needing services/prescriptions
- Assisted members when they had Medical Billing issues educating members as to what process the member needed to go through if Medical Services or Prescriptions were denied
- Documented conversations with customers to track requests, problems and solutions from each Member into several Agency computer systems such as ONE Portal, MMIS, OR ACCESS, and TRACS
- Daily use of Outlook, Word, DHR System.
Business & Employment Specialist/Unemployment Navigator
WorkSource Oregon Employment Department
Salem, OR
09.1997 - 08.2016
- Assisted businesses with their recruitment process through customizable recruitment services, provided with information about Agency services such as Federal tax credits and offset training cost when New Employees were hired from specific group populations and collaborated with many Partner Agencies and organizations, assisted Job Seekers with their I-MatchSkills registration, inform and assist the emerging, current, and transitioning workforce into the Center
- Interviewed a high volume of Job Seekers and collected detailed Occupational information about previous jobs to determine Job seeker potential transferable skills, interest, and employment goals, identify potential barriers to successful job search and provided with additional information on resources and solutions to remove the barriers
- Coordinated, and facilitated weekly Re-employment Orientations to inform claimants about unemployment requirements and services available through the Local WSO center
- Provided progressive assessments for customers as needed to inform provision of services on an ongoing basis to assess potential referrals to Agency Partners and Retraining Programs.
Unemployment Claims Representative
State of Oregon
Salem, OR
09.1997 - 03.2004
- I was responsible for entry level professional unemployment claims work of average difficulty involving interviewing a diverse population, conducted, gathered and analyzed all pertinent work history information to reach these determinations by phone interviews with claimants to determine unemployment insurance potential eligibility to receive benefits according to the Unemployment Program Rules and Regulations, I was responsible for detecting previous employer separation or availability issues, that would prevent claimants to comply with eligibility requirements
- Flagged claims to prevent an overpayment referred files to the claims adjuster Unit for investigation of the claim to be finalized for Eligibility determinations, informed guidelines/requirements to claimants on the phone, in person, and by Mail
- Clarified all questions involved to comply with potential eligibility.
Education
Diploma - Business and Transportation Management
Academy Pacific Business & Travel College
Skills
- Requirements gathering
- Effective customer communication
- Application processing
- Application assessment
- Detail-oriented
- Culturally sensitive
- Policy Knowledge
- Activity reporting
- Problem-Solving
- Reporting management
- Records Review
- Human Resources Support
- Data Verification
- Rule interpretation
- Compliance Monitoring
- Teamwork and Collaboration
- Multitasking
Languages
Timeline
Admin Assitant/Office Staff Assistant
City of Salem CPD
08.2023 - 06.2024
Public Services Representative
DHS/OHA
03.2018 - 09.2020
Business & Employment Specialist/Unemployment Navigator
WorkSource Oregon Employment Department
09.1997 - 08.2016
Unemployment Claims Representative
State of Oregon
09.1997 - 03.2004
Diploma - Business and Transportation Management
Academy Pacific Business & Travel College