Margarita Perez
Arlington,US
Summary
Dynamic professional with a proven track record at Metro by T-Mobile, adept in stress tolerance and data entry proficiency. Excelled in boosting customer satisfaction by 50% through tailored solutions and strategic sales initiatives. Skilled in medical terminology and patient confidentiality, showcasing versatility across healthcare and sales sectors.
Overview
13
13
years of professional experience
Work History
Healthcare Customer Service Representative
Ansafone Communications
Ocala, FL
10.2024 - 03.2025
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Outbound Warehouse Associate
Rent the Runway
04.2022 - 10.2023
- Picking
- Assembly
- Inbound returns
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
- Entered information into warehouse management system using handheld scanners and computer terminals.
- Coordinated with warehouse personnel to ensure timely delivery of replacement items for damaged or defective products reported by customers
- Assisted with regular cycle counts and large-scale inventory audits to maintain accurate records.
- Utilized handheld scanners and computer systems to track inventory and update records
- Conducted thorough inspections of outbound shipments to ensure compliance with quality standards.
- Worked closely with warehouse management software to optimize order fulfillment efficiency
- Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
Bilingual Receptionist
Americas Best Contacts and Eyeglasses
06.2021 - 03.2022
- Insurance verification
- Appointment setting
- Preparing quotes before agreement
- Preparing new customer files
- Greeted and welcomed guests in a professional manner, ensuring a positive experience from their initial arrival to departure
- Maintained an organized reception area by keeping it clean and presentable at all times
- Managed confidential client files with utmost discretion while adhering to data protection regulations
- Improved client satisfaction by greeting and assisting visitors promptly.
- Communicated effectively with staff, ensuring smooth coordination of tasks.
Assistant Warehouse Manager
Latino Factor
08.2020 - 07.2021
- Outbound
- SAP inventory management system knowledge
- Keeping track of inventory both in warehouse and distribution trucks
- Preparing Routes In the AM and closing end of day
- Verifying Inbound and outbound goods
- Conducted regular audits to maintain inventory accuracy and minimize loss
- Trained new employees on warehouse procedures, equipment operation, and safety guidelines
- Coordinated with transportation providers to optimize logistics operations for inbound/outbound shipments
- Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Collaborated closely with Sales and Customer Service teams to address any order discrepancies or issues promptly, maintaining a high level of customer satisfaction.
- Tracked production and quality control systems to proactively identify deficiencies.
Assistant Manager
PLS Financial Services
11.2018 - 09.2019
- Assisting customers with financial needs
- Check Cashing
- Money Orders
- Handling large amounts of cash100k
- Verifying checks by calling financial institutions
- Counting end of day sales
- Sending reports
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
Sales Manager
Metro by T-Mobile
10.2015 - 10.2017
- Assisting customers with account inquiries, up-selling plans, devices, making account changes
- Monthly report quotas
- Creating detailed report
- Key holder, to5 franchise stores
- Schedule Making
- Handling large amounts of money
- Count and report inventory
- Organize location events and and Store Sales
- Hiring manager
- Led a team of10 sales representatives, providing coaching and guidance to drive performance and achieve revenue goals
- Analyzed market trends and competitor activities to identify opportunities for business growth and adjust sales strategies accordingly
- Identified customer pain points and developed tailored solutions that addressed their specific needs, leading to increased customer satisfaction scores by50%
Sales Assosiate
Metro by T-Mobile (authorized dealer)
01.2014 - 01.2016
- Sales of Cell Phone devices
- Accessories
- Upselling
- Cashier
- Store greeting
- Assisting customers with cell phone needs physically and over the phone
- Developed and executed promotional campaigns to drive foot traffic and boost sales, resulting in a30% increase in customer visits
- Trained and mentored new sales team members, improving their product knowledge and enhancing their selling skills
- Implemented customer relationship management (CRM) system to track customer preferences, resulting in improved personalized service delivery
- Coordinated store layout changes based on consumer behavior analysis, optimizing product placement for increased visibility and higher sales conversion rates
- Created weekly/monthly reports on sales performance, analyzing data trends to identify areas for improvement or potential risks
- Established strong relationships with key clients through regular communication, leading to increased repeat business and referrals
Sales Assosiate
End Zone Athletics
08.2012 - 10.2013
- Outbound/Inbound Call center
- Advertisement space sells
- Account managing
- Identified market trends and competitor activities through market research, enabling strategic positioning of products for maximum impact
- Built strong rapport with clients through regular communication channels including phone calls, emails, meetings etc
- Consistently achieved monthly sales quotas by effectively managing leads, conducting product demonstrations, and closing deals
- Created detailed sales reports outlining performance metrics, trends, and recommendations for improvement
Education
High school diploma -
Lamar High School
Arlington, TX01.2009
Skills
- Stress tolerance
- Data entry proficiency
- Medical terminology
- Patient confidentiality
- Call center experience
Skills
- Word (2 years)
Timeline
Healthcare Customer Service Representative
Ansafone Communications
10.2024 - 03.2025
Outbound Warehouse Associate
Rent the Runway
04.2022 - 10.2023
Bilingual Receptionist
Americas Best Contacts and Eyeglasses
06.2021 - 03.2022
Assistant Warehouse Manager
Latino Factor
08.2020 - 07.2021
Assistant Manager
PLS Financial Services
11.2018 - 09.2019
Sales Manager
Metro by T-Mobile
10.2015 - 10.2017
Sales Assosiate
Metro by T-Mobile (authorized dealer)
01.2014 - 01.2016
Sales Assosiate
End Zone Athletics
08.2012 - 10.2013
High school diploma -
Lamar High School
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