Debra Anne WalkerHill
Customer Service Representative
Pittsburgh,PA
Summary
Dynamic and driven professional dedicated to contributing to a forward-thinking organization that fosters growth and advancement. Strong work ethic, adaptability, and exceptional interpersonal skills facilitate collaboration with diverse teams and clients. Proven ability to thrive in independent settings while quickly mastering new skills and addressing challenges directly. Committed to continuous improvement and delivering high-quality results in every endeavor.
Overview
11
11
years of professional experience
Work History
Customer Service Representative DentaQuest
Ansafone Communications
05.2025 - Current
- Provide authorization results to healthcare providers and patients Educate patients about the prior authorizations and requirements. Verify HIPAA with healthcare providers and patients.
Customer Service Representative VIPCare
Ansafone Communications
06.2024 - 05.2025
- Assisted customers with inquiries and resolved issues efficiently. Communicate with patients to confirm and reschedule appointments. Manage new patient intake and collect necessary information. Place follow-up appointments and reminders for ongoing care.
Call Center Tier 2 Representative Solutran
ANSAFONE COMMUNICATIONS
05.2023 - 06.2024
- Assisted customers with order placement, returns, exchanges, and refunds. Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services. Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Customer Service Representative Solutran
ANSAFONE COMMUNICATIONS
12.2022 - 05.2023
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations. Engaged in conversation with customers to understand needs, resolve issues and answer product questions. Managed incoming calls from patients and other healthcare facilities to provide information.
Customer Service Specialist
CIGNA
10.2016 - 01.2021
- Conducted outbound calls to follow up on surveys. Assisted in the preparation of documents for claims processing. Answered inquiries from customers regarding their individual claims status. Prepared detailed documentation supporting all activities related to each claim processed.
Customer Support Specialist
MINDLANCE/CIGNA
02.2016 - 05.2016
- Documented changes in claim statuses using specialized software systems. Ensured timely submission of required documentation from claimants prior to approval of payment. Identified potential fraud indicators during the review process and reported suspicious activity accordingly. Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
Customer Support Specialist
CIGNA
11.2014 - 10.2015
- Assisted in the preparation of documents for claims processing. Reviewed and verified insurance claim forms to ensure accuracy and completeness of information provided by claimants. Performed data entry into internal systems to process claims requests. Maintained accurate records related to all aspects of the claims process.
Education
CERTIFICATE - Emergency Medical Technician
Butler Community College
Butler, PA04-2003
Nursing Assistant - Nursing Assistant
Harrisburg Area Community College
Harrisburg, PAMedical Assistant - Medical Assistant
Western PA School For Health And Business
Pittsburgh, PASkills
- Client support
- Customer-focused service
- Claims management
- Call center operations
- Strong verbal communication
- Healthcare
- HIPAA Compliance
- Technical support
Behaviors
Dedicated, Loyal, Team Player, Detail Oriented, Enthusiastic, Functional Expert, Innovative, Leader, Ability to Make an Impact, Entrepreneurial Spirit, Financial, Flexibility, Goal Completion, Growth Opportunities, Job Security, Peer Recognition, Self-Starter, Work-Life Balance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative DentaQuest
Ansafone Communications
05.2025 - Current
Customer Service Representative VIPCare
Ansafone Communications
06.2024 - 05.2025
Call Center Tier 2 Representative Solutran
ANSAFONE COMMUNICATIONS
05.2023 - 06.2024
Customer Service Representative Solutran
ANSAFONE COMMUNICATIONS
12.2022 - 05.2023
Customer Service Specialist
CIGNA
10.2016 - 01.2021
Customer Support Specialist
MINDLANCE/CIGNA
02.2016 - 05.2016
Customer Support Specialist
CIGNA
11.2014 - 10.2015
CERTIFICATE - Emergency Medical Technician
Butler Community College
Nursing Assistant - Nursing Assistant
Harrisburg Area Community College
Medical Assistant - Medical Assistant
Western PA School For Health And Business