Margarita Puerto
Miami,FL
Summary
Smooth Banquet and restaurant Server with diverse event experience, attention to detail and friendly personality. Successful at handling food and beverage services while bussing tables and fulfilling customer requests. Track record of success in events with different guest sizes, menus and presentation requirements. Motivate with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Banquet Server
Signature Grand
6900 W State Rd 84, Davie, FL 33317
03.2022 - 05.2024
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Maintained flexible work schedule to meet event needs.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Responded to guest inquiries and requests promptly and courteously.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Restaurant Food Server
Bolivar Restaurant Bar
841 Washington Ave. Miami Beach
01.2020 - 02.2022
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed strong teamwork capabilities by assisting fellow servers in managing their sections when needed, fostering a positive work environment.
- Implemented proper food handling techniques, adhering to safety and sanitation guidelines set forth by local health departments.
- Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
- Handled guest complaints professionally, resolving issues promptly to maintain positive dining experiences.
- Consistently exceeded sales targets through effective communication skills and persuasive selling techniques.
- Cultivated warm relationships with regular customers.
- Assisted in training new server hires, sharing best practices and restaurant procedures.
- Participated in team meetings, contributing ideas for improving overall restaurant operations and performance metrics.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
M.D. - Psychology
MARIANA University
COLOMBIA12.2006
Skills
- Strong teamwork
- Customer service focus
- Event Setup and Breakdown
- Clearing tables efficiently
- Punctual and Reliable
- Food handling
- Arranging banquet hall
- Table setting expertise
- High-volume dining
- Team Member Training
- Wine service
- Food running skills
Languages
Spanish
Native or Bilingual
English
Limited Working
Certification
- banquet service Training - 3 months
Timeline
Banquet Server
Signature Grand
03.2022 - 05.2024
Restaurant Food Server
Bolivar Restaurant Bar
01.2020 - 02.2022
M.D. - Psychology
MARIANA University