MARGARITA RIOS

· Developed and maintained relationships with potential customers to increase loan business.

· Reviewed credit histories, income statements, and other financial information of loan applicants.

· Analyzed financial data to determine the feasibility of granting loans.

· Verified accuracy of loan documents prior to approval.

· Performed quality assurance reviews on all closed loans for compliance purposes.

· Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.

· Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

· Educate clients on banking services, including digital services, financial wellness program and credit card promotions.

· Educate and train staff on operations including opening, closing procedures, Bank robbery procedures, cash drawer limits, check holds, and red flags to prevent fraud.

• Educate banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
• Met or exceeded sales goals by promoting bank products and services in customer interactions.
• Trained and coached team members in procedures, compliance standards and performance strategies.

· Make clients feel welcomed by being genuine and greeting them warmly.

· Process clients transactions such as deposits, withdrawals or issue official checks or money orders efficiently.

· Escalate customer inquiries or complaints by relaying information to correct channels.

· Educate clients on mobile banking by demonstrating tutorials via the mobile app.

· Learn about the bank products through on going training.