Margarita Stelly
Houston,TX
Summary
Hardworking and reliable with strong ability to complete task assignment safely. Offering great communication skills. Highly organized, proactive and punctual with team-oriented mentality. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Multi-talented Operations Assistant successful at managing clerical needs, planning events, overseeing purchasing and producing detailed reports. Bring 20 years of related experience and skill to handle diverse tasks with superior work ethic and great multitasking abilities.
Overview
19
19
years of professional experience
Work History
Inventory Specialist
Mahindra & Mahindra
Houston, TX
08.2024 - 02.2026
- Managed inventory levels to ensure optimal stock availability and minimize excess.
- Conducted regular audits to verify accuracy of inventory records and prevent discrepancies.
- Collaborated with cross-functional teams to streamline supply chain processes and improve efficiency.
- Implemented inventory management software for real-time tracking and reporting of stock movements.
SHIPPING CLERK
Houston, TX
10.2023 - 11.2023
- Investigating and correcting discrepancies in reported quantities and locations of all inventory. Performing physical inventory counts and reconciling actual stock count to computer-generated reports. Investigating and correcting discrepancies in reported quantities and locations of all inventory. Monitoring and maintaining current inventory levels. Maintaining the company stockroom. Inspecting incoming shipments for damage or defects. Obtaining and processing product orders.
LOGISTICS WAREHOUSE COORDINATOR
Houston, TX
09.2023 - 10.2023
- Planned routine operations and special projects under direction of operations manager. Maintained communication with customer service and dispatch to coordinate deliveries. Offered input on key decisions and strategic plans, evaluating ongoing program data. Shipped packages and received goods and materials under guidance of company's procedures.
OPERATIONS ASSISTANT
DHL Supply Chain Logistics
Houston, TX
01.2013 - 05.2022
- Offered input on key decisions and strategic plans, evaluating ongoing program data. Assisted with training of new employees, offering constructive feedback on completion of job tasks. Assisted management in making important decisions by collecting, organizing and modeling data. Planned routine operations and special projects under direction of operations manager. Detailed operations activities by producing and distributing high-quality reports. Helped senior staff carry out daily facility operations, set schedules and meet customer requirements. Maintained communication with customer service and dispatch to coordinate deliveries. Worked closely with other departments on special projects. Actively participated in meetings with staff members, making suggestions that improved productivity. Investigating and correcting discrepancies in reported quantities and locations of all inventory. Performing physical inventory counts and reconciling actual stock count to computer-generated reports. Collaborated with internal departments to enhance operations by supporting and improving daily business activities, inventory and processes. Organized communications between executives, staff members and customers and composed memos, reports, forms and other business documents. Shipped packages and received goods and materials under guidance of company's procedures. Moved freight within warehouse environment using pallet jacks and other equipment. Identified shipping and receiving dates and contacted internal personnel with status updates.
TEAM LEADER MANAGER
Jack in the Box
Houston, TX
03.2008 - 06.2013
- Fostered positive employee relationships through communication, training and development coaching. Solved problems, handled escalated issues and mitigated risks. Oversaw daily workloads and workflow for smooth operations. Delegated work assignments and prioritized tasks. Initiated training sessions and coached employees to develop effective staff. Drove staff performance by creating incentives and positive work atmosphere. Coordinated and encouraged professional development among direct reports. Established quarterly and annual goals as well as operational tactics to achieve targets. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Delegated work to staff, setting priorities and goals. Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations. Treated associates with fairness and respect, providing recognition of accomplishments. Demonstrated excellent communication skills in resolving product and consumer complaints.
OPERATIONS ASSISTANT
Staffmark Temp Agency
Houston, TX
03.2012 - 01.2013
- Maintained communication with customer service and dispatch to coordinate deliveries. Worked closely with other departments on special projects. Actively participated in meetings with staff members, making suggestions that improved productivity. Reviewed and analyzed current company processes and identified and recommended improvement steps to optimize operations. Collaborated with internal departments to enhance operations by supporting and improving daily business activities and processes. CUSTOMER SERVICE REP Worked closely with other departments on special projects. Actively participated in meetings with staff members, making suggestions that improved productivity. Reviewed and analyzed current company processes and identified and recommended improvement steps to optimize operations. Collaborated with internal departments to enhance operations by supporting and improving daily business activities and processes.
CUSTOMER SERVICE REPRESENTATIVE
U-Haul Moving & Storage at I-45 & Richey
Houston, TX
12.2008 - 09.2009
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Educated customers on special pricing opportunities and company offerings. Documented customer correspondence in CRM to track requests, problems and solutions. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Assisted customers with making payments or establishing payment plans to bring accounts current. Fielded customer complaints and queries, fast-tracking them for problem resolution. Upheld quality control policies and procedures to increase customer satisfaction. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Audited customer account information to identify issues and develop solutions. Asked probing questions to determine service needs and accurately input information into electronic systems.
CUSTOMER SERVICE ASSOCIATE
Riverway Business Services
Bellaire, TX
10.2006 - 12.2007
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Educated customers on special pricing opportunities and company offerings. Met and exceeded productivity targets by handling every interaction with top-notch customer service. Documented customer correspondence in CRM to track requests, problems and solutions.
Education
GED -
HCC Community College
Houston, TX01-2017
Skills
- Training & Development
- Organizational Skills
- MS Office Training
- Team Management
- PPE Use
- Team Building
- Basic Math
- Critical Thinking
- Customer Service
- Friendly, Positive Attitude
- Working Collaboratively
- Inventory Control
- Active Listening
- Problem Resolution
- Microsoft Office
- People Skills
- Work Ethic
- Reliable and Trustworthy
- Computer Skills
- Data Management
- Conflict Resolution
- TSA IACSSP Training
- ICA Air Cargo
- Shipping & Receiving
Timeline
Inventory Specialist
Mahindra & Mahindra
08.2024 - 02.2026
SHIPPING CLERK
10.2023 - 11.2023
LOGISTICS WAREHOUSE COORDINATOR
09.2023 - 10.2023
OPERATIONS ASSISTANT
DHL Supply Chain Logistics
01.2013 - 05.2022
OPERATIONS ASSISTANT
Staffmark Temp Agency
03.2012 - 01.2013
CUSTOMER SERVICE REPRESENTATIVE
U-Haul Moving & Storage at I-45 & Richey
12.2008 - 09.2009
TEAM LEADER MANAGER
Jack in the Box
03.2008 - 06.2013
CUSTOMER SERVICE ASSOCIATE
Riverway Business Services
10.2006 - 12.2007
GED -
HCC Community College