Mideley Frederique
Auburndale,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Inventory Specialist
Diag Partners
Tampa , FL
02.2023 - 03.2024
- Managed the ordering and processing of inventory, ensuring timely arrival and accuracy.
- Maintained accurate and up-to-date inventory records.
- Managed purchase orders with vendors to maintain optimal stock levels.
- Investigated discrepancies between physical count and computer records.
- Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Trained new employees on inventory management practices and procedures.
Technical Support Representative (Contract)
IntouchCX
Clearwater , FL
12.2022 - 05.2023
- Resolved customer issues related to software and previous tax years using government websites and professional resources.
- Delivered clear and concise tax advice, prepared returns, and handled product/software inquiries.
- Provided technical assistance to customers through phone, email and chat support.
- Collaborated with other departments such as sales, marketing, and engineering, as required..
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
Supervisor, Support Services (Contract)
Polk County Supervisor of Elections
Winter Haven , FL
09.2022 - 12.2022
- Managed polling location operations before and during Election Day, ensuring compliance with regulations.
- Verified voter information, processed daily mail, and assisted with data entry and customer service tasks.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Amazon Delivery Driver
Amazon DSP
Lakeland , FL
06.2022 - 09.2022
- Scanned, stacked, and wrapped boxes on pallets, and loaded/unloaded trucks for delivery.
- Ensured timely and accurate delivery of customer orders by following designated routes.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Received daily delivery instructions and route assignments from dispatch.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
PBX Operator/Receptionist
The Grove
Winter Garden , FL
04.2020 - 08.2022
- Assisted in training new PBX operators on how to use the system correctly.
- Performed administrative duties such as filing, photocopying, faxing documents.
- Operated multi-line telephone system to answer incoming calls and direct callers to specific destinations based on their needs.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Completed connections between callers, departments and professionals.
- Assisted administrative team with accepting orders, scheduling appointments or meeting rooms or sending and receiving faxes.
Tutor
Oasis
Paterson , NJ
06.2018 - 03.2020
- Provided homework assistance and organized daily educational activities.
- Ensure a safe and organized play environment, emphasizing cleanliness and proper behavior.
- Assist students with homework and design daily activities that include silent reading, art-based meditation, educational games, and free-choice reading or playtime.
- Communicate clearly, logically, and creatively with children, fostering an engaging and supportive learning environment.
- Utilized different methods such as audio and visual aids, lectures, demonstrations, or hands-on activities to enhance learning outcomes.
- Conducted individual tutoring sessions with students to help them improve their academic performance.
Server/Waitress
Fusion D’Lite
Garwood , NJ
09.2018 - 01.2020
- Demonstrated ability to handle both pleasant and challenging situations with professionalism when engaging with diverse customers
- Greeted customers with a welcoming and cheerful demeanor, delivering exceptional customer service and clear communication to enhance the dining experience.
- Upheld high standards of sanitation in accordance with health department regulations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained records of transactions made during shift as required by law or company policy.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Volunteer
Oasis
Paterson , NJ
06.2017 - 09.2019
- Interacted with individuals from diverse cultural backgrounds, enhancing cross-cultural communication skills.
- Assisted in serving meals to the community, ensuring that each person received appropriate care and attention.
- Sorted and organized food items by labels and expiration dates to ensure proper distribution.
- Managed the organization of clothing, hanging, and folding items by size and category to maintain a neat and accessible environment.
- Arranged various accessories on shelves, categorized by shape, size, color, and quantity for streamlined access.
- Engaged with people from all ethnicities and cultural backgrounds daily, providing respectful and inclusive service.
Babysitter/Nanny
Bertine Rodriguez
Irvington , NJ
02.2014 - 05.2015
- Maintained a safe and organized environment, attending to the needs and development of children.
- Developing creative ways to encourage learning through everyday experiences.
- Providing a safe environment for children to explore their curiosity and creativity.
Education
Some College in Radiology -
Union County College
Cranford, NJSkills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Suite
- Salesforce
- Active Directory
- QuickBooks
- Call Center Support
- Client Relations
- Conflict Resolution
- Sales
- Team Leadership
- Inventory Management
- Training & Development
- Fluent in Haitian Creole and English
- Intermediate in French
- Inventory Control
- Warehouse Organization
Certification
- Driver’s License (Valid through January 2030)
- CPR Certification
- First Aid Certification
- Medication Management and Administration (Valid from May 2024)
Assessments
- Spreadsheets with Microsoft Excel, Proficient
- Written Communication, Proficient
- Medical Receptionist Skills, Proficient
- Call Center Customer Service, Proficient
- Home Health Aide Skills, Proficient
Timeline
Inventory Specialist
Diag Partners
02.2023 - 03.2024
Technical Support Representative (Contract)
IntouchCX
12.2022 - 05.2023
Supervisor, Support Services (Contract)
Polk County Supervisor of Elections
09.2022 - 12.2022
Amazon Delivery Driver
Amazon DSP
06.2022 - 09.2022
PBX Operator/Receptionist
The Grove
04.2020 - 08.2022
Server/Waitress
Fusion D’Lite
09.2018 - 01.2020
Tutor
Oasis
06.2018 - 03.2020
Volunteer
Oasis
06.2017 - 09.2019
Babysitter/Nanny
Bertine Rodriguez
02.2014 - 05.2015
Some College in Radiology -
Union County College
- Driver’s License (Valid through January 2030)
- CPR Certification
- First Aid Certification
- Medication Management and Administration (Valid from May 2024)
Similar Profiles
Zacharie LewisZacharie Lewis
Inventory Specialist at Diag PartnersInventory Specialist at Diag Partners
Christian VizcardoChristian Vizcardo
Inventory Control Specialist at Diag PartnersInventory Control Specialist at Diag Partners
ALVARO NUNEZ JRALVARO NUNEZ JR
Auditor at Data Scan-Diag PartnersAuditor at Data Scan-Diag Partners