Margarita Telles
Las Cruces,NM
Summary
Recent graduate with a B.S. in Psychology. Highly motivated and committed to helping people in need. Skilled in responding to crises calmly with two years of experience as a crisis counselor for the Crisis Text Line. Organized and dependable; can manage multiple priorities with a positive attitude. Knowledgeable in reflective listening, relationship building, and collaborative problem-solving. Experienced in tutoring young students and caretaking of children. Excellent time-management skills and strong verbal and written communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bilingual Crisis Counselor
Crisis Text Line
Remote/Online
05.2022 - Current
- Provide timely assistance to texters in crisis, utilizing active listening skills and empathy to establish rapport quickly
- Evaluate texters situation in accordance with the Safety Assessment Model policies and procedures
- Empower texters to stay safe and healthy using effective reflective listening
- Display sensitivity to cultural and linguistic needs
- Build collaborative safety plans with texters to lower risk of crisis
- Implement evidence-based techniques to assist texters in identifying triggers for their crises and develop healthy coping strategies.
Tutor in ELA, Science, Math & Art
Contract Positions
Las Cruces, NM
01.2020 - Current
- Provide one-on-one tutoring sessions, tailoring instruction to meet the specific needs of the student
- Promoting independent learning skills by motivating student to build self-confidence, reduce fear of failure, and succeed academically
- Identify and remove obstacles that keep student from learning
- Increase student comprehension by adapting to individual learning styles
- Provide homework assistance using specific curriculum and materials
- Maintain detailed records of student progress, using data to inform target areas for improvement
- Establish positive relationships with student and parents, fostering open communication regarding academic progress and goals.
Child Caretaker
Individual Clients
Las Cruces, NM
07.2018 - Current
- Work with children to develop good cognitive, physical and language skills
- Ensure children's safety by maintaining a clean and hazard-free environment
- Observe play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Handle conflict resolution with effective problem-solving strategies that promote empathy and understanding
- Provide emotional support and guidance during difficult times
- Assist in potty training and other daily hygiene activities
- Prepare meals and help with feeding where appropriate
- Maintain comprehensive records of children's behavior and dietary habits, ensuring 100% adherence to previously established care plans
- Collaborate with parents to address daily activities, positive developments, and any emotional, physical, or social concerns.
Education
Bachelor of Science - Psychology
Western New Mexico University
Silver City, NM12.2023
Skills
- MS Office, Google Drive, iOS systems
- Adobe Design, HTML, R-studio
- Confidentiality and trustworthiness
- Interpersonal skills
- De-escalation techniques
- Crisis management
- Patience and empathy
- Observation and assessment
- Creative and critical thinking
- Student motivation
- Early childhood education
- Positive reinforcement
Affiliations
- Psi Chi Honor Society Member
- Student member of the American Psychological Association (APA)
- Student member of the Society of Clinical and Adolescent Psychology
- Student member of the Society for Child & Family Policy and Practice
Research
WNMU Research Symposium, The Adverse Effects of Parent-Child Loss or Separation: A Literature Review, 04/01/23
Certification
- Certified QPR Gatekeeper, QPR Institute - 01/2023
- Adventure-Based Experiential Therapy Training - 11/2022
- Circle of Trust & Child-Centered Play Therapy, WNMU ECED - 09/2022
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Crisis Counselor
Crisis Text Line
05.2022 - Current
Tutor in ELA, Science, Math & Art
Contract Positions
01.2020 - Current
Child Caretaker
Individual Clients
07.2018 - Current
Bachelor of Science - Psychology
Western New Mexico University