Bilingual Crisis Counselor
Crisis Text Line
05.2023 - Current
- Used skills such as active listening and collaborative problem-solving daily to connect with client and address concerns.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Conversed with individuals in crisis which texted hotline for assistance.
- Assisted both English and Spanish speaking clients.