Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer L Eastley

Charlestown,NH

Summary

Expert in crisis handling, alliance building and service screening. Good communication, conflict management and multitasking abilities. Highly motivated and enthusiastic about helping people in need. Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing callers. Knowledgeable and compassionate Crisis Counselor with [Number] years of experience, valid [Area of certification] certification and over [Number] hours of training in field. Expertise helping with suicidal and homicidal crises. Proficient in both telephone and text support. Skilled, compassionate [Job Title] with [Area of study] degree and extensive background in client and family crisis counseling and issue resolution. Utilized strong communications and client advocacy skills to navigate complex and stressful situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

27
27
years of professional experience

Work History

Crisis Counselor

West Central Behavioral Health
12.2022 - Current
  • Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
  • Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
  • Conversed with individuals in crisis which called or texted hotline for assistance.
  • Evaluated risk to client or others by gathering information and conducting assessments.
  • Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
  • Documented risk to each client and context of concerns.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Counseled and helped to stabilize consumers and caregivers in crisis situations.
  • Offered supportive counseling and crisis intervention to individuals in crisis.
  • Collaborated with mental health professionals to coordinate comprehensive care for clients.
  • Maintained client records to document assessment, treatment plans and progress.
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
  • Utilized motivational interviewing techniques to increase client engagement in treatment.
  • Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
  • Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
  • Devised and enhanced treatment strategies to promote continued progress.
  • Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.
  • Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
  • Conducted comprehensive assessments of clients to develop individualized treatment plans.

Farrier

Self Employed Services
09.1996 - Current
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Monitored animals for behavioral problems and signs of health issues.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Educated visitors and staff on proper animal care and handling.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Assisted with development of animal behavior modification plans.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.

Stocker Associate

Ocean State Job Lot
09.2019 - 02.2022
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Maintained effective team member communication.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained inventory and ordered new supplies to meet expected needs.
  • Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Processed and packaged stock items for customer purchases.
  • Maintained stockroom records and generated reports for management.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.

Alcohol and Drug Abuse Counselor

HeadRest
02.2014 - 11.2018
  • Kept accurate and detailed records to track and document client progress.
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
  • Monitored client progress to make necessary adjustments for client success.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Coordinated care with other professionals to provide clients with comprehensive support.
  • Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
  • Led supportive group discussions and education sessions with alcohol and drug users and families.
  • Supported aftercare planning for continued recovery after treatment.
  • Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
  • Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
  • Developed individual treatment goals based on history and diagnosis.
  • Facilitated group and individual therapy in outpatient setting.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Coordinated referrals for addiction services based on individual client needs and preferences.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Utilized [Type] and [Type] behavioral strategies to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care.

Education

High School Diploma -

Kearsarge Regional High School
North Sutton, NH
06.1988

Skills

  • Staff Meetings
  • Effective Working Relationships
  • Behavior Modification
  • Site Visits
  • Crisis Situations
  • Mental Health Support
  • Safety Planning
  • Best Practices and Standards
  • Behavioral Interviewing

Timeline

Crisis Counselor

West Central Behavioral Health
12.2022 - Current

Stocker Associate

Ocean State Job Lot
09.2019 - 02.2022

Alcohol and Drug Abuse Counselor

HeadRest
02.2014 - 11.2018

Farrier

Self Employed Services
09.1996 - Current

High School Diploma -

Kearsarge Regional High School
Jennifer L Eastley