Maragrita Gomez
Winston-Salem,NC
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure a position. Eager to join a position where my experience and talent can be utilized to the fullest.
Overview
10
10
years of professional experience
Work History
Phlebotomist
Atrium Healthcare
12.2013 - Current
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Strong verbal and written communication skills to engage effectively with patients.
- Comfortable using various communication channels and learning new software tools.
- Collaborate with cross-functional teams to resolve complex patient issues promptly.
- Handle escalated calls efficiently, maintaining professionalism under pressure while resolving disputes or conflicts.
- Bilingual Spanish/English
Customer Service Representative
Probenefits Inc
08.2020 - 04.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Utilized my Spanish proficiency to build relationships with Spanish-speaking customers.
- Translated documents, forms, and other materials from English to Spanish.
- Educated customers about billing, payment processing, and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
No Degree - Phlebotomy
Mount Eagle College
Winston-Salem, NC08.2013
Skills
- Data Entry
- Recording Data
- Bilingual Spanish/English
- Medical Records Management
- HIPAA
- Quality Control
- Medical terminology knowledge
- Time management
- Empathy and compassion
- Specimen Collection
Spanish/English
I'm fluent in both Spanish and English. Born and raised in Oaxaca Mexico.
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Probenefits Inc
08.2020 - 04.2021
Phlebotomist
Atrium Healthcare
12.2013 - Current
No Degree - Phlebotomy
Mount Eagle College