Summary
Overview
Work History
Education
Skills
Spanish/English
Languages
Timeline
Generic

Maragrita Gomez

Winston-Salem,NC

Summary

A hardworking and passionate job seeker with strong organizational skills eager to secure a position. Eager to join a position where my experience and talent can be utilized to the fullest.

Overview

10
10
years of professional experience

Work History

Phlebotomist

Atrium Healthcare
12.2013 - Current
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Strong verbal and written communication skills to engage effectively with patients.
  • Comfortable using various communication channels and learning new software tools.
  • Collaborate with cross-functional teams to resolve complex patient issues promptly.
  • Handle escalated calls efficiently, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Bilingual Spanish/English

Customer Service Representative

Probenefits Inc
08.2020 - 04.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Utilized my Spanish proficiency to build relationships with Spanish-speaking customers.
  • Translated documents, forms, and other materials from English to Spanish.
  • Educated customers about billing, payment processing, and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

No Degree - Phlebotomy

Mount Eagle College
Winston-Salem, NC
08.2013

Skills

  • Data Entry
  • Recording Data
  • Bilingual Spanish/English
  • Medical Records Management
  • HIPAA
  • Quality Control
  • Medical terminology knowledge
  • Time management
  • Empathy and compassion
  • Specimen Collection

Spanish/English

 I'm fluent in both Spanish and English. Born and raised in Oaxaca Mexico. 

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Probenefits Inc
08.2020 - 04.2021

Phlebotomist

Atrium Healthcare
12.2013 - Current

No Degree - Phlebotomy

Mount Eagle College
Maragrita Gomez